TICKET #:
217628
TONY-Hi. Welcome to XFX-Live. How can I help?
X10-Hello, I am having an issue with the image from my graphics card, and I cannot ascertain if it is the monitor, the graphics card or some other problem, do you think you could help me?
TONY-hi, sorry to hear you are having difficulties, please can you explain in more detail what is happening and any changes you made since it started?
X10-If I disconnect the DVI cable from the graphics card, while the the computer is on, then reconnect the DVI cable back into the graphics card, the picture will not display. The monitor goes into Stanby, as if there was no signal coming into it. If I then reboot/shutdown and restart the PC, the monitor still gets no signal. I have to boot into Safe Mode, then re-install the Graphics Card Drivers to get the monitor to display an image again.
TONY-HI, yes, you should keep the cable connected whilst the PC is on. If you have 2 monitors cennected, you should disable iin the nvidia panel before disconnecting
X10-I only have 1 monitor connected. The monitor is plug and play and I do not see any reason why I would have to re-install the drivers just because I disconnected the monitor. Also, I have asked a numberof other people with this graphics card and monitor and they say they have not experienced the problem I am having, which is why I suspect a fault. But I was hoping you could shed some more light as to why this happens.
TONY-digital connection is different, once disconnected, you have to re-enable in the nvidia panel
X10-Okay, how do I re-enable in the nVidia panel?
TONY-you need a monitor connected to re-enable the display in the nv panel
X10-Okay, so let me see if I understand you correctly.
X10-If I have just one monitor connected and I disconnect it, it is a *normal feature of DVI* to stop sending a signal to the monitor, even if you re-connect it back into the DVI port?
X10-If I then want to re-enable that monitor, I would need a *second* monitor *already* plugged into the second DVI port to be able to access the nVidia control panel?
TONY-issue is straigtforward, please do not disconnect monitor without either turning the PC off or disabling in the nv panel. Yes, with digital monitors, it will not automatically enable
X10-And what about, if I shut down the PC, disconnect the DVI monitor, connect it to a TV, watch something on the TV, then shut down PC again, connect back to DVI Monitor, should the monitor work?
TONY-do you mean TV from s-video socket? that will not work either, again, as you need to enable the TV in the nvpanel. Best way is to have both connected to start with, then switch between the 2 when required
X10-Yes, TV from the S-Video socket, I find that I can disconnect DVI, reboot with TV working, but then when I shutdown and go back to Monitor it will not show an image.
X10-So why does Safe Mode work with the monitor, but not booting up normally?
TONY-in this case, solution is not to disconnect
TONY-in safe mode, nvidia drivers are not governing the displays
X10-So is the problem actually something to do with nVidia drivers, rather than the DVI technology itself?
X10-Or is this a limitation of the DVI technology?
TONY-down to both really, nv drivers designed this way to have best control over the displays
X10-Is there anyway to re-enable a DVI monitor before it is connected?
X10-The reason I am asking all this is because I like to disconnect my PC, take it to my living room and watch films etc. on my TV sometimes. This means I cannot have both connected at the same time. As I didn`t have any problems when using my old VGA connector on my old graphics card (this is my first DVI capable graphics card and monitor) I found it odd that I can`t just go from one to the other as I had done previously - It seems like a step backwards in technology!
TONY-no way round this I`m afraid, unless you dont install the drivers
TONY-possibly older drivers may not be so particular, why not try the driver archive at nvidia.com? but the fact is that with video drivers being programmed more to be in line with windows drivers architecture, this is the way forward
X10-If I don`t install the drivers, will the monitor function properly?
X10-Sorry, not the `monitor` the ` graphics card`
TONY-it should stil function, but the display will not be so good and no nvpanel to adjust properties, configuation, etc. Also, performance will suffer
TONY-but even if you wish to move the TV, still nota problem keeping monitor connected?
X10-I only take the base unit to the living room. I don`t want to have to lug a 22` monitor as well. I see there is no option to re-connect besides what I have been doing which is re-installing the drivers from Safe Mode - If, as you say, this is the new `functionality` with DVI and nVidia drivers. This is a real shame and a step backwards in technology.
TONY-sorry we cant hep you with this one, but anything else, please let us know
X10-Thanks.