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About LinkBacksYour letter is probably fine, but I'd get to the nearest CAB, they're usually great.
Oh and this is a UK company, right?
Your letter is probably fine, but I'd get to the nearest CAB, they're usually great.
Oh and this is a UK company, right?
It is indeed a UK company, they've been mentioned on these forums long ago.
Without being rude, you're wrong - if you have a Visa debit card and the issuing bank is a member of the Visa Debit Chargeback Scheme (most are), you'll effectively have the same protection as that given to credit card holders under Section 75 of the CCA. Furthermore, it's not limited to transactions over £100 as in a credit card purchase.Originally Posted by abaxas
Just go into your bank, ask for a Visa dispute form and return it with the relevant documentation - provided you show there's been a breach of contract (eg noncompliance with the SoGA), you should get your money back within a few weeks at most.
First thing i would do is check the T&C on there returns guidelines.
secondly, did you sign for the package as Checked or Unchecked? (not sure if all courier companies have this)
Last edited by Steve A; 25-11-2009 at 03:26 PM.
It didnt have checked or unchecked. I've just found out they've charged me a testing and return postage fee without asking for my cvv digits for the card too? Illegal?
So basically to summarise - the board was damaged top right corner when I received it. They blame this on me, which to be quite frank is impossible seen as it literally got lifted about two inches from the box to the mat on the floor. The board is now 'warranty void' as I apparently damaged it.
The letter is fine, I would say the only bit I would edit is the 14 days part.
From a letter I wrote to Honda/Inchcape
After 14 days have elapsed, write to them giving them a further 7 days to respond, mentioning you will be considering entering a claim with the courts - some can be done online through MoneyClaimOnline iirc?
I'm tempted to just give up and use the board as it is. I have a (as discussed with Lee from scan) 5850, an i750 and memory sat here that I can't use. I could order another board yes, but thats money out that I don't want to spend only for them to refuse to deal with the old board. In its slightly bent state its worthless.
Check there T&C's (this will be an important factor)
I've just found out they've charged me a testing and return postage fee without asking for my cvv digits for the card too? Illegal? - depends, .. have given them consent to charge the card? if you haven't then i would say this is very naughty, and as far as im aware is infact illegal
I put my name, my signature and I write "unchecked" whether there's a section for it or not.
I got burned once on a large stationery order, never again though.
That much, at least, is complete cobblers.
Under current UK consumer legislation, there is a statutory presumption that goods that "faulty goods that fail to meet the contract had an inherent fault at time of delivery (which is the test of "faulty" under the Sale of Goods Act for the first 6 months after delivery unless the seller can prove otherwise.
It is NOT for you to prove (provide a video) that they were damaged on receipt. Not within the first 6 months anyway. It is for THEM to prove they were not. Where's their video of you damaging the goods?
Sorry about the poor shots but its just been delivered back. I know its not a lot of damage, but I didn't cause it and as such I wanted a pristine board, which is what I paid probably over the odds for.
Where's the rest of the post gone Saracen?That much, at least, is complete cobblers.
Under current UK consumer legislation, there is a statutory presumption that goods that "faulty goods that fail to meet the contract had an inherent fault at time of delivery (which is the test of "faulty" under the Sale of Goods Act for the first 6 months after delivery unless the seller can prove otherwise.
It is NOT for you to prove (provide a video) that they were damaged on receipt. Not within the first 6 months anyway. It is for THEM to prove they were not. Where's their video of you damaging the goods?
Seriously though Mike, that's just a ridiculous stance for them to take. Are you supposed to video it during usage so that if anything breaks on it you can prove it wasn't caused by you pouring a glass of lemonade on it?
They're just trying to wriggle out of it any way that they can - if you're prepared to, I'd fight it all the way.
I've just noticed something else - the box has a puncture wound on one side roughly where the damage is - the only problem is I don't have the original box insert (I used an abit one to send it back) to see where the board would lie - as I lifted the board out of the box by the cardboard and it got discarded.
It's up to you of course - if the board is working OK you might not consider it worth pursuing, but you seem to have done it all by the book, and if everything has happened as you describe then quite frankly the retailer doesn't have a leg to stand on.
I wouldn't say that I was "considering" it, they'll just yawn and file the letter under "won't follow through" - send them a Letter before Action giving them a final seven days to pay up, or you *will* commence recovery proceedings. You should also demand repayment of any expenses you've incurred, including the testing and return postage fee.
BTW, was it a Visa debit card you used, or something else?
What company did the OP use so we can avoid them or at least know if it is worth the effort buying from them??
The migraine I've had for about three days ate it.Where's the rest of the post gone Saracen?
It's been a pain in the butt (well, head actually, but you know what I mean) but at least it reduces keyboard (and fingertip) wear rates.
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