Sales of goods act letter, someone help me please?

[CaptainCrash]

What company did the OP use so we can avoid them or at least know if it is worth the effort buying from them??

I expect many people here will already have a prime suspect in mind, but I suppose one shouldn't jump to conclusions.

edit: I've just noticed the evidence is already in the thread if you know where to look...

[TAKTAK]

Mike, keep fighting it through, common sense will prevail eventually!

as far as i can see, you have done everything quickly and efficiently, and they have been arses about it, and in the process, produced a disgruntled customer which invariably leads to company avoidance, thus it is in (i think everyone has cottoned on to which company it is)'s best interests to resolve the matter amicably.

The product is faulty, you're entitled to a fully as described product. Hang in there, and don't give up, if you give up, then others won't be spurred on to fight in the future

[idlehanz]

I expect many people here will already have a prime suspect in mind, but I suppose one shouldn't jump to conclusions.

edit: I've just noticed the evidence is already in the thread if you know where to look...

lol the old VAT number caught my eye more than the board!!!

Like someone else said earlier use Citz Advice B.

They'll quickly give up if it gets to the stage of county court (small claims courty). I'd have thought

Worth noting that if you have to get legal with their ass, you might be able to deal with it online.
http://www.moneyclaim.gov.uk/

[mike306dt]

What company did the OP use so we can avoid them or at least know if it is worth the effort buying from them??

The VAT number post is indeed correct. I daren't say who it is as I know things normally go wrong when people mention them on here. I'll just say they sell overclocked stuff.

[Steve A]

hope you get it sorted

[killie99]

the VAT number showing on the picture is of OCUK Limited, not that I'm saying that's where the motherboard came from .......

[Methanoid]

You could also try taking them to court (small claims).. its easy enough, I did it a few years back with some bunch of jokers who arent in business now.. it was only about £60 and cost £10 to take to claims but they had to pay the whole £70. Similar situation with a knackered mobo.

I'm sure you'll be successful with SOGA letter anyway....

[mycarsavw]

hope you get it sorted

Aww your original pre-edit post was much better

[jim]

The migraine I've had for about three days ate it.

It's been a pain in the butt (well, head actually, but you know what I mean) but at least it reduces keyboard (and fingertip) wear rates.

I was going to say, if you've had a pain in the butt I wouldn't be putting my money on a migraine

I don't remember migraines being much fun for 3 hours, let alone three days... I guessing you've been taking the opportunity to try and relax though by the sounds of it, I hope you get some benefit out of it!

[Steve A]

Aww your original pre-edit post was much better

lol, I know but i have to behave myself and put my work hat on.

I just hate people getting screwed over .. especially when all the info that the OP has received from the "retailer" is wrong.

[mike306dt]

Cheers for the replies guys

Like I said to the guy, if I myself had damaged the board I would have got on with it and used it. I've never damaged a single component... well not since i pulled my dx4-100 overdrive cpu out at a slight angle. The fix was simple back then, put it back in at same funny angle and voila!

If the board was B-Grade or whatever I'd understand. It however isn't, was supposed to be new and quite frankly I don't think it is.

The reply I got from their returns manager was somewhat.... well put it this way - They can't claim they checked the motherboard wasn't damaged before they sent it out to me first time around

Dear Sir,

Unfortunately, we cannot accept a return on an item that has been damaged during use. There was no sign of the product being damaged in transit as the packaging was still intact with no sign of impact to the cardboard packaging.

We do not handle the motherboards outside of their boxes here, and as such that would suggest that the damage had taken place in the factory - a place that is mechanised, sterile and produces hundreds of pristine motherboards each day.

I am sorry that I cannot be of any further assistance in this situation but I must adhere to company policies.

Regards,

[mike306dt]

Oh and indeed, theres no damage to the box in terms of crushing etc but



Of course, they probably didn't manage to see this for some magical reason. However - if the motherboard sat that way around in the box then its probably the right height for the bent corner.

[Saracen]

I was going to say, if you've had a pain in the butt I wouldn't be putting my money on a migraine

I don't remember migraines being much fun for 3 hours, let alone three days... I guessing you've been taking the opportunity to try and relax though by the sounds of it, I hope you get some benefit out of it!

Well, "migraine" is probably, technically, incorrect. According to my doctor, I don't get them. I do get headaches, sometime very bad. Just recently, it's been a persistent little beggar, that has spent about 5 days ranging from merely a flipping nuisance to lying in a dark room, wishing the ants in the garden would wear velvet slippers because those hobnail boots are darned inconsiderate.



Oh, and as my wife regularly tells me I do most of my thinking with a brain that isn't located between my ears, maybe I was anatomically closer to the location of my migraine than you thought.

[jim]

Oh, and as my wife regularly tells me I do most of my thinking with a brain that isn't located between my ears, maybe I was anatomically closer to the location of my migraine than you thought.

For when Hexus smilies just don't represent how you're feeling

[Blitzen]

Obviously you paid using a credit card.

If you did, your first port of call is the CC company,who will suspend the payment to the retailer.

If you didnt pay by CC, then I'm sorry. I cant help stupid people.

I take it you haven't won any 'how to win friends and influence people' awards.

It is indeed a UK company, they've been mentioned on these forums long ago.

There is no need to tell anything else.
It's obvious who the offenders are and i doubt anyone is suprised by their attitude.

[CaptainCrash]

The reply I got from their returns manager was somewhat.... well put it this way - They can't claim they checked the motherboard wasn't damaged before they sent it out to me first time around

I'm getting a bit lost with the sequence of events now, is this a very quick response to the draft letter in your original post, or from an earlier stage when the mobo was returned to you?

In any case, "foot", "self" and "shot" spring to mind...

"Dear Sir,

Thank you for your letter of xx-xx-xx. Your acknowledgment that you failed to inspect the product prior to despatch is noted, as is your suggestion that the damage in question could have been sustained at the factory..."