Burnt out my Asus P5b mobo

[Harkin]

lol just beat you!

U did

[acrobat]

RMA stands for "Return Merchandise Authorisation" by the way.

Its best to call them first and tell them that the pins looked broken when you first got it, but you tried it anyway, and it seemed to work. But when you tried to reapply the thermal paste a second time, the pins finally broke, so it needs to be RMA'd.

I wouldn't take any messin from them, because you deserve a new one if it was dodgy to begin with.

The only real bad part, should be the wait for them to test it, and for you to get a new one. Usually, a company will want to just send you another board, exactly the same (only without the dodgy pins obviously). So you might end up with the same thing. Otherwise, they will have to offer you a refund to get something else.

[v0x]

Usually, a company will want to just send you another board, exactly the same (only without the dodgy pins obviously). So you might end up with the same thing. Otherwise, they will have to offer you a refund to get something else.

Its worth noting here that, if you wish, you are legally entitled to insist on a full refund.

http://www.tradingstandards.gov.uk/c...V0043-1011.txt
explains it all nice and clearly.

Most companies realize its better to keep the fuss to a minimum and not jerk the customer around, but if you get a bad egg, don't be afraid to assert your rights. If you're really hacked off, you can quite easily take them to the small claims court-- and they know it.

v0x

[ripperuk]

Thanks for all your advice guys, but there is no need for it!!! I took the mobo down on your advice and the technical support spotted the damaged pins immediately. The instantly stated that since its physically damaged and its been over 2 weeks since i bought it, they can't take it back, blah blah..

After a good argument, the guy said he'll go and test it and look if the pins are a problem. I waited a good 10mins and he comes back out saying the "mobo is fine and working perfect!!" He still added that even though its working they can't accept it back as its physically damaged.

There was no point arguing and i bought it back home. I rebuilt the whole system and there it was, working once again. I think he went inside and straightened the pins, hence fixing the short in the mobo. I checked them and the look almost the same as the rest, so he must have done something to the pins.

Anyway, I'm happy that my system is working once again, so no point going to trading standards.

But thank you again for all your help!

[Clunk]

Top banana

[Harkin]

Good Stuff, hope it lasts. And dont go fidalling with any pins now

[mosherben]

dang.. i should have done this with my Asus board. Exactly the same board as well and the same area where my board had bent pins :@

[ripperuk]

@ clunk and harkin - i'll try to avoid taking out the cpu, lol

@ mosherben - believe it or not, if that guy hadn't fixed it, i would ended up buying a new mobo.

Anyway guys, I'd be grateful if you could jump to the following thread to help me on the original issue, which caused me so much hassle in the first place:-

http://forums.hexus.net/showthread.php?t=107275

thank you

[vinnyT]

First glad it's all sorted to your satisfaction.

One of the tricks to straighten bent pins, be it on the mobo or cpu (or elsewhere), is to use a biro. Take the inner part out of the pen, and use the hollow end (obviously) to gently ease the pin into its proper position. This has to be done slowly, so as to minimise the risk of snapping the pin off entirely (which could still happen).

If you bought the mobo on your credit card, it probably comes with insurance. I had to claim on this when I fell with a cpu in my hand and totally destroyed it, to my supprise (and not a little relief) they said I was covered, just had to get a local pc shop to declare it fubar and they paid up.

[ripperuk]

@ vinnyt - wow! i never knew that you can claim on your credit card. How can i check if i am insured against accident damaged to an item i purchase via credit card?

[SHare]

They will probably hide it in your t&c's on in any welcome packs they sent. What credit card do you use?

[vinnyT]

@ vinnyt - wow! i never knew that you can claim on your credit card. How can i check if i am insured against accident damaged to an item i purchase via credit card?

Yes, it's not something that many of the big cc companies point out in big bold fonts, but will be in your T&Cs (as already pointed out. It may also be on the cc website.

Not all the cc companies have purchase protection policies, but it's worth checking, have talk with them, what can you lose?

[Mossy]

If it was like that when you got it, then why shouldnt they?

Damaged goods have to be reported with 48 hours of taking delivery to me it looks like damage from incorrect installation of CPU as the motherboard sockets usually come capped to protect them.

Most companies will reject an RMA after the DOA/Physical damage time has passed and regard this as Physical damage and wont replace/refund within their rights. Always good to check your products as soon as they are delivered for visual damage.

[ripperuk]

@ share - I have an EGG card.

@ paulm@scan - thanks for that. I thought it was a bit too good to be true as i've had my item for over 2wks now.

[aidanjt]

Damaged goods have to be reported with 48 hours of taking delivery to me it looks like damage from incorrect installation of CPU as the motherboard sockets usually come capped to protect them.

Most companies will reject an RMA after the DOA/Physical damage time has passed and regard this as Physical damage and wont replace/refund within their rights. Always good to check your products as soon as they are delivered for visual damage.

Not everyone has the time to do a thourgh damage inspection on delivery, LGA sockets also have hundreds of pins that need to be aligned within a tiny margin of error, it's not very reasonable to expect everyone to make sure every pin is in perfect alignment, imho LGA damage should be considered a manufacturing fault. Not that I would think scan would in any way be that unfair to it's customers of course

[SHare]

You might not have time to check but ultimately its your own responisbility to check your parcels, always has been.

Anyway ripper, I believe Egg do offer insurance but not sure what limitations they have, I'd think they will have info on their site somewhere about it.