If a 3XS customer purchases Acronis with their system which we have offered since Acronis V8
We create a hidden partition for setting the system back to its factory default software, where all drivers and software is known to work ok...The Acronis Secure Zone.

Reloading the system is our way and your way of eliminating if the system has a software issue, virus or is just slowing down due to the amount of applications installed on it

The PDF files are on our Support Server here detailing the backup and recovery options for Acronis.

http://3xs.scan.co.uk/homesupport.asp

Please be aware that Acronis will wipe the data off the drive so where possible backup data to a spare drive or DVD first