Weird Sound Problem

[rzk]

Good Morning

I've had my 3xs PC for a couple of days now and I'm really pleased with it but I have this strange problem with the sound.

I can quite happily be listening to my music or doing something, then the sound will go off. If I go to my creative control panel I can see the sound effects showing as playing on the icon but nothing is coming through the speakers. If I reboot the system it works fine and the sound is back.

I've plugged the speakers into the other sockets but nothing comes out of those either when the sound is gone.

Any clues what this might be?

Thanks in advance.

[RECON]

Hi rzk

Could you provide some information about the parts in your system, the most important being what sound card do you have

[rzk]

Hi rzk

Could you provide some information about the parts in your system, the most important being what sound card do you have

Here is the spec of my system :

Silverstone Fortress FT01B-W Tower Case Black Aluminum with Window
Asus P6TD Deluxe, Intel X58, Sok 1366, PCI-E 2.0(x16), DDR3 2000/1800/1600, SATA 3Gb/s RAID, ATX
Intel i7 920, 2.66Ghz, 4.8GT/s QPI, @ 3.8Ghz
Corsair Cooling™ Hydro Series H50 High-performance CPU Cooler
6GB (3x2GB) Corsair Dominator DDR3, PC3-12800 (1600) CAS 8
1Gb XFX HD 5870, 850Mhz GPU, 1600 SPs, 4800Mhz GDDR5
1000W Corsair HX Series Modular
500 GB Samsung Spinpoint F3, 7200 rpm, 16MB Cache x 2
Sony AD-7240S-0B - 24x DVDRW
Creative X-Fi Xtreme Audio - PCI-E

[Ben @ Scan]

Hi rzk

Please confirm if its Windows 7 32 or 64 bit on the system?

I have seen a few issues with Win7 and sound pauses on my 64Bit Media Center which is using the Realtec soundcard so its possible its a win7 glitch, can you make sure Windows hasnt installed its own native sound drivers as this can cause random issues with the system

The onboard soundcard is disabled if you have a creative card in the system so these other ports wont work at all

The front port may be connected to the Creative card but this depends on the card model you have, please confirm your build number in an email to systemsupport@scan.co.uk and we will look into this for you


Regards

Ben

[rzk]

Hi Ben - I've emailed you my build number to the email address you provided.

Thanks