Enermax RMA help

[Vertigo1]

We purchased an Enermax PSU (amongst other things) on 14/04/2008. In July of this year the PSU developed a fault and needed replacement.

Whilst the statutory 12 months warranty had expired, Enermax offered a further two years of warranty cover and so I contacted Scan asking what the best course of action was, i.e. whether to return it to Scan or directly to Enermax. I was advised to return it to Scan and this I did.

After hearing nothing for a couple of months, I've chased this up today. I was first offered a generic replacement PSU costing around £23, which I refused on the grounds that it wasn't a viable replacement for a "premium branded" PSU such as the Enermax. I have now received another email saying that, as the part is no longer available, a direct replacement isn't possible and all they can offer me is a £25 refund.

I find this totally unacceptable. The Enermax warranty is supposed to cover the unit for either repair or replacement with a similar unit. Had I sent the item directly to Enermax, or rather C&J who are now handling such matters in the UK, I'd have received a repaired or replacement unit, yet Scan advised me not to do this.

Surely it's up to Scan to return the unit to Enermax/C&J for repair or replacement? Offering me a cheap replacement or a partial refund hardly seems acceptable compared to the service I'd have received directly from Enermax/C&J.

I've spoken to C&J directly to confirm that I can send the unit to them for repair/replacement but this would now require Scan to return the unit to me, which they'd presumably charge for, and I'd then incur a further delivery charge in sending the unit to C&J.

As Scan advised me to send the unit directly to them rather than Enermax/C&J, I feel it's now their responsibility to liaise with them in order to secure a repair or replacement.

Can someone please let me know my best course of action at this point as I'm far from happy to be honest.

Many thanks,
Toby.

[Mark@SCAN]

Hi Toby,

Please check your personal e-mail.

Thanks

[Vertigo1]

Hi Mark,

Many many thanks for that, you've just restored my faith in Scan as I use you for the majority of my personal purchases and recommended them to my employer (for whom this PSU was purchased) on the back of my experiences.

Cheers,
Toby.