citylink issues?

[brattmfc]

Hi was expecting delivery yesterday for an order i made on friday, took the day off work sat in all day and nothing, their tracking history log has not changed so i have no indication whats happening.
can only see the tab at the top saying "in our network" instead of "out for delivery"

i have tried calling citylink, but im always in a queue of +10-15, and after 30mins i am moved maybe 1 place, also tried calling scan support a few times but they dont like to answer the phone it seems.

a friend told me to try here for a response

21/12/09 09:46 These goods have been loaded onto a van for delivery today.
19/12/09 22:40 These goods are in our network.
19/12/09 05:13 These goods have successfully arrived at the Depot ready for delivery.
18/12/09 20:39 These goods have been scanned at the collection Depot and are now on route to the delivery Depot.
18/12/09 19:22 These goods have been successfully collected and are on route to the collection Depot.

[Chris P]

brattmfc

There are various service alert warning all due to the adverse weather conditions... We are currently trying to contact City Link on your behalf to trace your order.

Please bare with us, we will come back to you shortly..

Service Alerts
Adverse Weather Conditions – 21.12.09
Please be advised that the low temperatures and adverse weather conditions throughout parts of the UK are affecting our services and in some areas conditions are so bad that we are unable to make deliveries today. Worst affected areas are Oldham, Cardiff, Swansea, Kent, Essex, Surrey, Sussex, East Anglia, the majority of Scotland and Northern Ireland. Please accept our apologies for any inconvenience.

Best Regards

[brattmfc]

thnx for quick repsonse, just heard its been deliverd now must have been the weather like you said