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Thread: Problem authorising card for payment

  1. #1
    Yay a custom user title! =assassin='s Avatar
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    Problem authorising card for payment

    As per Chris P's instructions in the first thread I made: Link

    I am reposting here regarding my issue with a recent order made on sunday, whereby this morning I got an email saying "Thank you for your order. Unfortunately there has been a problem in authorising your credit card and your payment has been declined." At the time of the order, the process went smoothy, and I got a confirmation that everything was ok with the card I used after putting in security details. I have plenty of money in the account to cover the purchase, and I've used the same card on other sites like play.com recently with no problem at all, so no underlying reason why it shouldn't authorise :S Any help will be much appreciated.

    Please note that tomorrow (tuesday 29th) I shall be in work, so it might be hard to get hold of me (not normally allowed mobile phones on), so a reply here, or via email would be appreciated, or even a message left on my home phone - my dad should be home and knows about what's going on and could take the call. (I assume the invoice/order number should link up to my scan account so you can see those easily without me posting them here )

    Thanks for your help in advance!

  2. #2
    Retail Sales Manager Chris P's Avatar
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    Re: Problem authorising card for payment

    =assassin=

    I can confirm your payment has now been authorised.

    Please continue to check your automated e-mails to confirm dispatch of the order.

    Best Regards

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    =assassin= (29-12-2009)

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    Yay a custom user title! =assassin='s Avatar
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    Re: Problem authorising card for payment

    Thanks very much! It's currently at stage 3 of 4 according to my latest email. Cheers again!

    [EDIT] Now at stage 4 of 4! Got the city-link code but they don't seem to have added it their end for tracking. Probably takes time I guess.

    [EDIT 2]Working now!
    Last edited by =assassin=; 29-12-2009 at 02:20 PM.

  5. Received thanks from:

    Chris P (29-12-2009)

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