Waiting on an RMA

[tumbledragon]

Hi,

I've been waiting for replacement on a faulty graphics card and RAM from Scan for 20 days now. In their email it said this is as long as it should take and still no news.

The card had to go back to the manufacturer so I imagine their still waiting on them but do you think they'll ship the RAM back separately so I can actually use this brand new system, albeit with crappy on-board graphics?

My patience is wearing a little thin

[DavidM]

Please can you supply the invoice number so we can look into this?

[tumbledragon]

Thanks David,

Invoice Number: <removed>

[tumbledragon]

Any update on this?

[tumbledragon]

Can I please find out what is going on with this RMA?

It's now fast approaching a month (or a third of the lifetime of the system) without any update or indication about how much longer I can expect to wait.

Hardly a demonstration of the great service you pride yourselves on.