Hi,
I raised an RMA last week and got sent two RMA numbers 238499 and 238543. I contacted the returns department via email on saturday about this and asked them to close the second RMA number sent which was 238543, received no reply, presumed that they would follow my instructions.
So yesterday I sent back order number E1584631 on RMA 238499 also contacted the returns department to tell them.and it was delivered today and signed for by 'broadbent'. I thought I would check my RMA status and when I checked RMA 238499 cannot be found so checked 238543 and guess what, it was there! So the RMA team haven't done what I asked and have closed the RMA 238499.
So the expensive monitor I sent back for a refund is not attributed to my name. I have tried ringing but cannot get through, sent a query (OLQ895997) also, which as of yet has received no reply.
Could you please look into this for me, because if the RMA 238499 is not associated with my account I will not get the refund.
What a mess!
Please sort it out for me and quickly please.