Do Scan actually test RMA's ?

[Olly_K]

I sold my Asus P6T-Deluxe motherboard on another forum a few weeks ago.

Fully working before I packed it up and sent it another user on another forum.

He had to wait for his CPU and RAM, and got a PM saying it wouldnt boot. We tried a good few things, nothing worked. He did mention that he knocked the CMOS battery holder (which sits vertical on the board and is easy to catch) and by doing that he might've broken the board.

Without seeing it, we agreed to RMA to scan. User sent it directly, after scan had instructed me to send it in. (Scan would only accept the RMA if I had created it as I was the original owner)

OK, all good.

Not so. Scan emailed back to say they've rejected the RMA due to "Bent pins in the CPU socket"

Great. I let the user know. He said he'd noticed a few pins out a little bit but he didnt think that would affect it. So a little argument ensues.

Me: It was definately working when I sent it, you bent the pins (naturally so)

Him: The pins were already bent, I want a refund (naturally so)

Me: Well, lets wait and see when I get the board back.

So I got the board back today. There seemed to be some dirt in the socket (we're talking 1-2mm in 2 places) which, (granted) when you look at the board in a certain way appear as dark patches and looks like bent pins. But looking directly over the board, all pin tips were inline and symmetrical with eachother.

So a quick blow with an air duster and some tweaking of 1-2 pins to make sure they were 100% accurate I put my CPU and ram in, connect the PSU and stuff in a gfx card.

The damn thing boots fine !

Clearly scan never tested it. I probably cant sell it as clearly if anything ever goes wrong with the board scan won't accept it.

I'm going to refund the buyer and cover £10 towards his cost of sending the board to scan, but all in all its been a bit of a nightmare.

Its the first time something like this has happend with scan, guess it was bound to happen sooner or later.

What I want to know is, if I sell the board on, will Scan honor the warranty ?

I know that, bottom line, pins weren't 100% but its not like they were flattend or snapped off. I'm pretty sure even without my "tweaking" the board would've booted

[Meaker]

Shops will only ever honor the warrenty to the original purchaser. A couple of manufacturers will honor it beyond then but thats completely optional.

[PeterStoba]

Shops will only ever honor the warrenty to the original purchaser. A couple of manufacturers will honor it beyond then but thats completely optional.

That is besides the point though

[Meaker]

That is besides the point though

What I want to know is, if I sell the board on, will Scan honor the warranty ?

Was answering his question. As for the other one, likely no. They will see the bent pins and send it straight back.

[Olly_K]

Scan accepted the RMA, that wasnt the issue. The lady was very helpful and told the buyer (from me) that it can still be processed but I need to start the RMA process.

Im not moaning or wanting anything out of it, I just want to know if something happens to the board within the warranty period am I covered or not ?

[Blackbadger]

Scan do really test RMA's
(excluding a certain graphics card manufacturer, who if we name will get this thread insta locked/modified)

In this case it's hardly standard to find find 1-2mm of dirt in the cpu sockets, you cant blame scan for not expecting this. Motherboards are normally kept in a sealed bag without a chip, and when out of the bag they have a chip in, so the chances of dirt appearing in the sockets is a bit odd.
You also said "tweaking of 1-2 pins to make sure they were 100% accurate" - maybe pins were bent also? Anyway it's now working.. that's good

RE: The warranty - on most items the original owner is covered, not future people who buy the components 2nd, 3rd, 4th hand etc.. Scan have no contract with them, it's the same with most retailers and makes sense. The warranty wont ever cover dirt or a couple of bent pins.. Someone hasn't taken good care of the board at some stage.

If you see 2nd hand components advertised with a warranty, most of the time it has none. People often get burnt this way and are mislead intentionally or not by the person selling.

Some manufactures offer a warranty purely on the component, irrelevant of who is in possession of it. It's not too common though, and requires dealing with the manufacturer. It's very rare to find a retailer who will deal with a 3rd party though.

[Agent]

Shops will only ever honor the warrenty to the original purchaser.

I've worked for a few places where this is not the case.

[TAKTAK]

Scan do really test RMA's
(excluding a certain graphics card manufacturer, who if we name will get this thread insta locked/modified)

Actually no, you can mention them as much as you like, so long as you are being factual... It's when false claims start flying about and inaccurate allegations in which things have to be rectified...

Most of the time it is fine, and SCAN were actively working with XFX to reduce the time differential for the customer (last time i heard)

But i would say a visual inspection would be my first port of call for a return (i have no experience mind...), and if i found dubious circumstances (e.g. the dirt in the socket) then i would reject it...

[Mark@SCAN]

Olly_K

Please PM me the original invoice number and or RMA number so I can have a look at the details.

Regards

[Lee H]

He can't PM - due to his low post count.

If he posts the information here, we will edit it out and I will pass it through to Mark accordingly.

Best Regards,

[Olly_K]

Thanks both, info below :

{REMOVED BY LEE @ SCAN}

[Olly_K]

Lee / Mark, any news ?

[Olly_K]

any news ?

[antd]

Just wondering, WHY didn't you send the motherboard directly back to the manufacturer (ASUS)?

I always RMA my products directly to the manufacturer, I think they are much more lax about the whole process. I even broke a HDD by dropping it and it was replaced by Western Digital.... Same thing with RAM...

edit: SOME manufacturers say 'take it back to where you bought it' so it's possible ASUS said this to you...

[PeterStoba]

Just wondering, WHY didn't you send the motherboard directly back to the manufacturer (ASUS)?

I always RMA my products directly to the manufacturer, I think they are much more lax about the whole process. I even broke a HDD by dropping it and it was replaced by Western Digital.... Same thing with RAM...

edit: SOME manufacturers say 'take it back to where you bought it' so it's possible ASUS said this to you...

ASUS charge £16 and have a terrible RMA process.

[Ronaldo-7]

asus aint evry good at RMA unless you are in the US