Rma 239860

[Slyman]

Hello,

I see my RMA has been updated and it is now in the credit/replacement stage with "replacement" as the selected option.
Will I be getting a brand new & unopened replacement for the damaged graphics card?

I ask this because a few of the fields of the RMA concern me that I am being returned the damaged one that I returned asking for a replacement:

"Fault Found: No"
"Scan diagnosis: Works fine in 3D, no damage on the card."

Are these just a formality for damaged on arrival goods being returned?

I ask this because I don't want to be going through the hassle of arranging another collection and asking for a refund.

I've already detailed in the RMA why I wont accept it returned because it's working 'now'. As I don't know the extent of how much it was knocked about and whether the damage will affect it down the line which I wont be covered for. This is the reason I didn't even open the graphics card (and from the ticket, it has now been opened by yourselves.)

No e-tailer would even accept a card like that back under a DSR if a customer treated it badly (they would yell misuse to the high heavens) and I definitely wouldn't of bought it if someone brought that from out back in a store.

For a £300 graphics card I would of expected it to reach me in its original form: brand new, un-opened and in immaculate conition. Otherwise I would of considered second hand.

I really hope I do have this wrong, but the way this has been handled by yourselves so far I feel I probably will be receiving it back in that unacceptable state.

It's two weeks tomorrow that I've been without the said graphics card. Considering the amount I paid for it, I feel like I've been paying for the privilage of being messed about for the past two weeks.

Update: Wesley responded to my ticket this morning, confirming "the RMA is awaiting a brand new item to be sent to" myself.

I'll update again, when I have more info.