Delayed order

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Hello,

I placed an order last week for an XSPC RX120 radiator.

Problem is, the item was out of stock and I received a delayed order notification. I called on Thursday and Friday to ask when stock would be in, and was told it would be in on Friday. When I spoke to Scan on Friday, I was specifically told it would be guaranteed that the radiator would be coming in later that day from the supplier and would be dispatched to me.

However, even now the item is showing on the website as being out of stock, and nothing has been dispatched to me.

If I'd known this would be the case, I would simply have purchased the radiator from elsewhere.

I'd appreciate it if Scan could look into this for me.

Thanks,

Odai.

[Chris P]

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The snapshot of your order at the basket stage is showing me the item was showing as " stock - 0 " when this order was placed and now -1 after your order was placed.

There is a latency of about 3 minutes so it seems you have been extremely unlucky if the item was showing as in stock when you placed the order.

We have an outstanding PO, which is overdue so I am just chasing the supplier for a new ETA for you.

Best Regards

[AD-15]

Hello,

Thanks for the response.

Just to be clear, the item was indeed showing as out of stock when I placed the order, it's just that I was told it would be back in stock and dispatched by the end of last week.

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Any update on this?

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Anything yet?