Disappointed with Scan Sure/Sandy bridge service

[Disturbedguy]

And I was in hope a company I had just spent £500 with, could try and meet me halfway, or even give a small discount on a new policy as a gesture of goodwill. We could have been talking a couple of quid. Now I'll just take my money elsewhere.

[edit]
To add, for people visiting this thread (it has quite a good google rank) - it is worth taking into consideration the extra cost of additional scansure insurance for a rebuild if a piece of hardware fails after you have installed it and outside of the 28 days.

I think it would be a good idea for scan to look into extending cover for the cases where a hardware item fails and needs rebuilding or rethink the policy a bit. If an item failed multiple times through no fault of the customer, it is unfair that they would need to keep buying new cover from no mistake of their own - in fact the current policy actually favours hardware failure!. Right now, I don't feel that scansure offers the peace of mind it claims to.

Your issue is completely different though.

Scansure covers accidental damage, not if a product is defective through manufacturying. Scansure will be honored if an item is damaged accidentally, in this case, it isnt.

[Chris P]

I think it would be a good idea for scan to look into extending cover for the cases where a hardware item fails and needs rebuilding or rethink the policy a bit. If an item failed multiple times through no fault of the customer, it is unfair that they would need to keep buying new cover from no mistake of their own - in fact the current policy actually favours hardware failure!. Right now, I don't feel that scansure offers the peace of mind it claims to.

Scansure was not launched to cover hardware failure and does not cover hardware failure. Hardware failure is covered by the product warranty.

[Rob_B]

Your issue is completely different though.

Scansure covers accidental damage, not if a product is defective through manufacturying. Scansure will be honored if an item is damaged accidentally, in this case, it isnt.

I'd say it's relevant though.

Exobuzz's issue is that, through no fault of his own, he needs to reinstall hardware meaning a risk of damaging it, he already paid for scansure when first buying it which is fair enough as he's had that coverage.

Now however the risk is totally his problem if he damages the 2nd motherboard even though the only reason it needs replacing is due to a manufacturing defect. I don't even know if Scan would let you buy scansure for a replacement part or only when you buy new?

It's certainly something to consider in the event of an RMA in the future.

[wesleyaldred]

ScanSure can only be purchased with a new sale and not with replacements issued under warranty / RMA.

[exobuzz]

Scansure was not launched to cover hardware failure and does not cover hardware failure. Hardware failure is covered by the product warranty.

Sure, but there is a crossover with this, as I have already illustrated. Someone protects themselves with scansure only for the hardware to fail after they have built it meaning, they are forced to build it all again with a replacement part and either take a risk or purchase scansure again. if the hardware fails, it is in scans interest currently, as the customer may well be likely to purchase scansure again for the replacement part.

[edit] for which I just read isn't available anyway for replacements under warranty. so there is no way of protecting yourself for the second build at all. I suppose if any good came out of this, it's that the info is here for people to see.

[Rob_B]

ScanSure can only be purchased with a new sale and not with replacements issued under warranty / RMA.

Interesting, not that I'd ever purchase it myself but are you looking to offer that? Someone buying it in the first place would likely want it again as not everyone is confident with builds.

Isn't it only about £2-odd for a motherboard?...

[exobuzz]

Interesting, not that I'd ever purchase it myself but are you looking to offer that? Someone buying it in the first place would likely want it again as not everyone is confident with builds.

Isn't it only about £2-odd for a motherboard?...

they would probably also want the other components included in the insurance too, even those not replaced under warranty. I guess this is showing up the limitations of something like scansure, and cases where it would become complex.

[Funkstar]

they would probably also want the other components included in the insurance too, even those not replaced under warranty. I guess this is showing up the limitations of something like scansure, and cases where it would become complex.

Any insurance has limitations.

Look at it this way, at least you were able to purchase ScanSure in the first place for the first time you built your machine. Before ScanSure was launched, you wouldn't have been able to do that.

If Scan were able to negotiate with their insurers to cover edge cases like this, I would suspect insurance for everyone would have to go up and it is increasing complexity and probably raising risk levels. Just like components valued over £500 cannot be insured, even though those are perhaps the components you are most likely to want insurance on.