Would it be possible for you to provide the serial numbers for...

[mycarsavw]

...the two HDDs ordered under the above order number, via PM?

I've had an email from my Diskstation telling me one of my volumes has degraded. I'm at work, it's at home. I foolishly shut it down remotely after receiving the message before realising I needed the serials to start the RMA process.

I have the serials from the original invoice but they're not recognised by the Samsung warranty checker - presumably because they are Scan numbers and not Samsung numbers?

Thanks in advance.

[mycarsavw]

Ignore the above - I'm home and have checked the warranty via Rexo and get the following;

Code 103 The product has been brought in from outside of this service region and cannot be serviced. Please contact your reseller or distributor.

I'll raise an RMA with yourselves.

[mycarsavw]

RMA Authorised: 14 June

Faulty HDD received @ Scan: 15 June

10 working day turnaround advised.

Faulty HDD tested: 15 June - "Scan diagnosis: Dead" (made me laugh)

Replacement HDD sent: 18 June

Possibly the best online retailer in the world?