RMA Procedure for no faults found

[pvt_feckles]

Hello, i'm curious about the procedure taken when a product returned to scan is taken as in working condition. Such as the postage cost and turn over estimate. Despite this the product which is a PSU is faulty as the system has been tested with an alternative of the same power on top of that it did cost above £20 to return which is not ideal at all. When the power supply is eventually returned i will get it looked at elsewhere however if additional costs to return it occur then i won't bother paying them and just leave it with scan and take all future business of the technical kind elsewhere.

[emilio]

Hi, I cannot answer your question, but I am going through a similar process and so far the PSU has been found not faulty. I considered buying another PSU to test but I have agreed to send them the rest of the parts (CPU, Memory, GPU, Motherboard) for them to test together.

I still think the problem is the PSU though, what were the symptoms with your PSU problem? In my case the computer reboots randomly.


Good luck with your RMA!

[pvt_feckles]

They also told me that my PSU had no fault but i decided to do a little testing of my own and borrowed one from college with the same power supply and it worked perfectly.

Before that though as soon as i turned on my computer the fans all came on for about two seconds then just shut off and the time decresed the more i tried to turn it on until eventually it didnt do anything.

[emilio]

Just had my "No Faults Found" conversation with scan. To get your goods back you have to pay £15 + £10 +£10 (collection + test + delivery), they also say they refund all the costs if it is faulty so in your case it shouldn't cost you anything.

Let us know how you get on.