Delayed Order ...

**nickp8** · 26-07-2007, 07:29 PM

Order still not picked.

**DavidM** · 26-07-2007, 07:50 PM

there is a brief lag between order completion & despatching of the confirmation mails... i would suggest checking your inbox again in about 10 mins.

**nickp8** · 26-07-2007, 08:24 PM

Still nothnig .....

I said this morning if you cant get it out today to tell me as I needed the parts TODAY. I could have ordered it from another retailer with guaranteed delivery for tomorrow!

**nickp8** · 26-07-2007, 10:01 PM

I havent even had the email notifying me off a delay again. Why is this?

Why dont Scan give priority to orders that are already late being despatched and pick them first?

**nickp8** · 27-07-2007, 08:44 AM

Juist had an email today at 9:10am which says:

The real time status of your invoice is: Stage 3 of 4

1. Invoice printed / Awaiting authorisation - 23 Jul 2007 15:29:00
2. Payment authorised - 25 Jul 2007 12:36:00
3. Order picked / Awaiting despatch - 26 Jul 2007 19:37:00
4. Order despatched

Does this mean the order was despatched yesterday and there is some problem with your update system?

Chrisp can you please check.

Thank you.

**Chris P** · 27-07-2007, 09:18 AM

nickp8

I can confirm your order 100 % definitely shipped last night for you.. and I have PM'd you the City Link job number..

There was an issue with the automated e-mails, causing the system not to send out these updates last night also affecting the parcel tracking system online. This issue has now bee resolved and all confirmation e-mails will arrive shortly if not already.

Thank you for you patience

Bes Regards

**nickp8** · 27-07-2007, 09:20 AM

Now just received a text saying my order was despatched yesterday.

I think you have a problem with your order update system.

Nickp.

**Chris P** · 27-07-2007, 09:48 AM

There was an issue with the automated e-mails, causing the system not to send out these updates last night also affecting the parcel tracking system online. This issue has now bee resolved and all confirmation e-mails will arrive shortly if not already.

Sorry for any inconvenience caused ...

**ray.hayes** · 27-07-2007, 10:44 AM

ChrisP, just to let you know, CitiLink delivered my kit this morning at 9am to my work.

Thanks for your help (and Adam) for sorting out the order - I kept going for something that then ran out of stock!

Now I just have to wait until this evening before I can get started plugging it together.... unless, maybe I'm starting to come down with something.....

**Chris P** · 27-07-2007, 11:03 AM

ray.hayes

Thanks for the feedback and I am glad you are happy with the outcome of your order with Scan

Best Regards

**Adamb** · 27-07-2007, 11:05 AM

Originally Posted by ray.hayes

ChrisP, just to let you know, CitiLink delivered my kit this morning at 9am to my work.

Thanks for your help (and Adam) for sorting out the order - I kept going for something that then ran out of stock!

Now I just have to wait until this evening before I can get started plugging it together.... unless, maybe I'm starting to come down with something.....

No problem at all, im glad your issue has been resolved

**nickp8** · 27-07-2007, 10:59 PM

Got my order today too. Thanks Chrisp for you help.

Nickp.

**nickp8** · 28-07-2007, 04:24 PM

Just put the parts together for a quick test to make sure everything works ok. Vista installed fine.

Nickp.

**zpos** · 28-07-2007, 04:33 PM

I've heard of air cooling, but thats just ridiculous!

z

**nickp8** · 28-07-2007, 04:38 PM

LOL. I still got to put the sides, front and top of the case on. Got some wire sleeving and cable tidying to do first to make it all neat and tidy.

Nickp.

**zpos** · 28-07-2007, 06:15 PM

Ah, ok, let you off!

z

Backup	Cameras	Gaming / Consoles	Hard Drives - SSD	Memory - RAM	Motherboards - Intel	Servers	Tablets
Barcode	Cases - PC	GPU - AMD	HDD Controllers	Memory Cards	Networking	Software	UPS
Blank CDs/DVDs	Coolers - Air	GPU - NVIDIA	Home Entertainment	Miscellaneous	Phones	Sound / MP3	USB / Fwire / IO
Blu-ray / DVD Drives	Coolers Water	GPU - Other	Keyboards / Mice	Modding - PC	Power Supplies	Soundcards	USB Pendrives
Bluetooth	CPUs - AMD	Hard Drives - Ext.	KVM Switches	Monitors / TVs	Priters / Scanners	Speakers	VoIP
Cables	CPUs - Intel	Hard Drives - Int.	Laptops / Netbooks	Motherboards - AMD	Projectors	Systems

Thread: Delayed Order ...

LinkBack

Thread Tools

Received thanks from:

Received thanks from:

Thread Information

Users Browsing this Thread

Similar Threads

Not Happy that order has been delayed!

Delayed Scan Order

Delayed Order Notification

Order delayed

Delayed Order????

Posting Permissions