Payment declined.....

[mycarsavw]

Catchy title!

I just placed an order and received an email telling me my payment had been declined.

I've checked with my business manager who in turn checked the card processing department and they have no note of a payment being declined.

Could someone check for me to see if it was a processing error at Scan?

Order number - <removed> feel free to edit the details once read.

Thanks

[Lee H]

This should be fixed now - I've seen this error message before and I know what causes it

I've editted it and you should get email notifications shortly about it getting authorised.

Best Regards,

[mycarsavw]

Once again top class service.

I'll confirm when I get the emails.

[mycarsavw]

Payment declined - 09:50

Problem reported (in an online forum, not with Scan) - 10:20

Problem acknowledged and fixed (in an online forum) - 10:46

Order despatched - 11:01

I haven't yet found a company to rival this sort of Customer/aftersales service.

[Carlh]

mycarsavw,

Glad this has been resolved, thanks for the comments.

Regards,

[mycarsavw]

I'll use this thread to save posting another one.

Another payment declined order

Order number <snipped> - again, feel free to remove it.

Could be down to a new card or an alternate shipping address?

Thanks in advance

[Lee H]

The payment system is coming back on that as "invalid Card Number"

As such can you please contact us so we can rectify this for you as soon as possible.

Best Regards,

[mycarsavw]

Bugger, I'll ring.

Thanks

[mycarsavw]

Solved.

Someone changed my VISA card for a MasterCard and didn't tell me

[mycarsavw]

Bugger again, maybe not solved.

Lee, don't suppose you could have another look, I've just got another email saying the card's been declined. I waited on the phone while the helpful lady put it through and she said it had gone through fine.

Ta, again

EDIT:

And another to say it's gone through - now, where did I leave my patience

[Lee H]

That happens sometimes when banks change card merchants - I've seen it a few times now.

All is well now, just double checked and it's all gone through fine now.

Best Regards,

[Agent]

Has your card been changed to a master card from visa?
My mom's has and she's been having nothing but issues with purchases since its happened

[mycarsavw]

Has your card been changed to a master card from visa?
My mom's has and she's been having nothing but issues with purchases since its happened

Yup, I had both cards here and didn't realise until I'd submitted that one replaced the other.

I've cut up the VISA now though.

Thanks Lee (and the helpful lady on the phone)

[mycarsavw]

Order arrived yesterday, installed last night, PC now almost how I want it.

Look out for one more order, one more payment declined and no doubt one more wonderful service feedback post

Cheers guys

[Mossy]

Love it

/merry christmas -

[mycarsavw]

$&#163;&# it!!

I'm a moron. I've done the same chuffin' thing again.

Completely forgot this card was a flippin' Mastercard now and not a Visa.

Order number *edited*

Could one of the Scan elves work their magic again please?