My thoughts on Scan

[ikonia]

(for the record i am self employed MCSE)

Then you should be able to deal with suppliers like scan better. Pickup a phone if the response is not quick enough rather than quoting sales of goods acts.

Kudos to you on being able to read the MCSE exam prep books though

[Gordy]

Gordy. for the record you dont smear it in electrolyte, it is packed inside the pins, no where else! i hear what you are saying and if the pins were rusty or somethin i would agree. but we are talking about a snapped chip here! i have had about 6 gigabyte boards in my life this is the secojnd i have had to an RMA on. they are generally good boards i find but you can get the odd one that is damaged. i would be very happy if they soldered it back on and sent it back. i love the board i think it is great!

Also i could of removed all the electrolyte veryeasily i have plenty of Asetone and a soft tooth brush, but i have nothing to hide. looks like i should of done though!
P.S just because i am happy to spend £2000 on a computer it does not mean i wam happy if things break through no fault of my own.

I'm not saying the electrolyte was the cause, its just evidence to the supplier that extreme cooling has been used so the fitting of that could have caused the issue.

Personally I would always send a part in for RMA in as good as condition as possible so to avoid any confusion or complication.

[Chris P]

chavo

Please PM me your RMA / Invoice Number

Regards

[chavo]

Thanks Chris P

I wont be drawn in to a war of words lads!

[Chris P]

Thanks for the PM, this isn't my dept but obviously Hexus is so I will discuss this with Wesley the Returns Manager upon his return to the office so we can draw a line under this issue.

I cannot promise the decision that the board has been marked as warranty void will be changed, but I can assure you this issue will be looked into again.

We will then post a response, which will be our final decision.

Regards

[pands@scan]

I am absolutely gutted! my motherboard is on its way back to me unfixed. this is a board that is 8 months old. it has been returned with no explanation just rejected.

WILL any of you give an public explanation as to why when a "solid capacitor" comes off through poor workmanship it is not covered by your warrenty?

I will cover both points. The RMA update that I did gives a full explanation of why the board has been rejected. The component in question hasn't come loose due to bad manufacture. By your own admission the board has been running fine for 8 months with the problem only appearing this last couple of months. This says that the component was attached and fully working during this time. The component has been totally removed from the PCB, the break in the solder is clean indicating it was knocked off with a reasonable ammount of pressure/speed.

The component was cellotaped to the Anti-Static bag. I have just removed it from the tape that was holding it in place and there is a clear "Chip" missing from one corner, when on the board this would be facing the CPU socket. This is an indication of it taking a bit of a hit from something.

I can only guess that the compnent suffered this damage and subsequently came away from the PCB when the board was being removed, most likely removing the Heatsink from the socket? Regardless of the Vapo Chill Grease in the socket, which Gigabyte may/may not count as warranty void, the damage outlined above most certainly is.

Hope this clears things up somewhat (LeeH Scan Technical Returns).

[chavo]

Thank you for that explanation Lee, this does answer a lot of questions, however I did not cellotape the chip to anything so it has been loose in the box through the rigors of DHL couriers, this chip in the corner that you speak of, could it not of been caused this way?

The 6 chips are SO close together if it had taken a knock by a LARGE clumsy heatsink, which the board has never had fitted, always been on vapo then it surly would of hit more than one? indicating that it can not be a heatsink to blame and is MORE likeley to have happened in transit? when you say solder is a clean break.... is there any other way to break a solder joint? although it sounds very technical it really is not, solder always breaks clean. and the leg it self isnt snapped which i would agree would indicate a sharp hit but it is at the bottom where the joint meets the board.... which would indicate.... a bad joint. in all likely hood your engineers could solder this back on and return it to me with very little effort and I would then leave this as it is.

Thanks again for your detailed explanation as the one your website didnt mention any of this. i appreciate the response and look forward to a conclusion.

[pands@scan]

Surface mounted components - it doesn't have "Physical Legs" that poke through holes in the PCB, so it isn't an easy job to solder it back. My mistake! The component was taped to the bag for safe keeping by another member of staff, it was floating around in the bag when originally returned.

The point is, the component can't hang off, it is either attached or it isn't. If you say the component was attached then it is a damaged in transit claim with DHL. HOWEVER, please note that there is no damage of any kind to the actual box, so this pretty much eliminates damaged in transit. The component would have been situated on the far end of a row of similar items, if a screwdriver etc has slipped and hit the corner than it would pretty much miss all the others.

If I had to offer an opinion! I would say the component was snapped off when the Vapochill was taken off, if it was snapped when the board went in, then any issues caused by it not being there would have shown up from day1. As to did you realise it had been snapped off, I have no idea, it's not my place to point fingers. And as much as I can sympathise in these situations this board WILL (Or there is a very high likelyhood it will) get rejected when it goes back to supplier. If the component wasn't damaged we could say it had fallen off, they will see that chip on the corner and come to the same conclusion I did.

With no damage to the box we/you can't claim from the courier, and as the component was in the bag when we opened it, it has to have been snapped off at some point during the removal of the Heatsink from the Motherboard.

[chavo]

Just to give you all an update. board is on its way back to me, i have taken all your comments on board. I have been doing this for many many years now and generally dont use screwdrivers for any heatsink related business. not since the socket A days anyway. vapochill has no screws any how.

Board is still brken and i am still well and truely out of pocket. wish i had never sent it back, (or been introduced to scan all those years ago!) would of saved me £10 straight away in courier fees. lesson learnt the hard way. Wont be buying a gigabyte board again either!

End Rant

[ikonia]

wish i had never sent it back, (or been introduced to scan all those years ago!)

Thats right it's all scans fault........

[silent]

i thought that to. seems a mistake and then trying to claim from a warranty to see if you can get away with it.

Scan are fine and have been for yrs. in fact, i used to hate scan about 7 yrs ago as they were rubbish and way over priced. can't fault them now (apart from delayed RMA's at times )

[chavo]

i thought that to. seems a mistake and then trying to claim from a warranty to see if you can get away with it.

Scan are fine and have been for yrs. in fact, i used to hate scan about 7 yrs ago as they were rubbish and way over priced. can't fault them now (apart from delayed RMA's at times )

Scan's biggest problems have been in recent months not 7 years ago! anyhow anyone want to but a motherboard? one (not so)careful owner(apparently)?




Everton true blue from essex? you interested?