Dont believe the costomer service claims from scan.

[306maxi]

Erm, no actualy he has'nt returned anything yet, but the RMA is still there.

That's because he broke it and wants you to send out a replacement first and then he'll send back whatever he broke

[markbrown83]

For all the hexus readers out there this is an unedited OLQ, submitted by jasonroberts, this is what we are up against, i'm sorry for the content of this but as i say this is un-edited, ok well a little edited and as we have received it

"
You ****ing swindling cock suckers. This is going to cost you, because Im
going to do my upmost to cost you 10 times as much money as you have
screwde me out of by spreading around what you are really like. > JASON
ROBERTS,

"

I can't believe he wrote that!!!

Don't blame you Scan... if it was me I would refuse to deal with him at all, even IF he puts another order in with Scan... what a fud!

[SHare]

It actually just looks like someone trolling. He's raised an RMA that he hasn't acted on and has come here to spout all sorts of outrageous lies. Either that he is a kid that has absolutely no idea how to deal with people and this is the first time he's been allowed contact with the outside world.

[moogle]

a classic way of how you DON'T deal with situations. total idiot. let's hope he reads this.

[306maxi]

a classic way of how you DON'T deal with situations. total idiot. let's hope he reads this.

Since I worked in the IT service industry for a few years I've developed the following motto.

If you need to. Treat a sales person as badly as you need to in order to get what you're entitled to because at the end of the day they need your business to keep them in a job. Service people however have the option of whether they want to deal with you or not. Whenever someone started swearing at me on the phone I either hung up on them straight away or referred them to another service centre or the manufacturer. At the end of the day if you treat service people right they'll generally treat you right.

[wesleyaldred]

I was always taught to treat people with the same respect they afford you, if that was true in this case i would probably be out of a job right now.

[Wiczy]

For all the hexus readers out there this is an unedited OLQ, submitted by jasonroberts, this is what we are up against, i'm sorry for the content of this but as i say this is un-edited, ok well a little edited and as we have received it

"
You ****ing swindling cock suckers. This is going to cost you, because Im
going to do my upmost to cost you 10 times as much money as you have
screwde me out of by spreading around what you are really like. > JASON
ROBERTS,

"

I am at a loss as to what he was expecting to happen when somebody read that tirade??


May his system implode the moment the guarantee period ends

[306maxi]

I was always taught to treat people with the same respect they afford you, if that was true in this case i would probably be out of a job right now.

I used to have to bite my lip on a regular basis in my old job

[moogle]

I am at a loss as to what he was expecting to happen when somebody read that tirade??


May his system implode the moment the guarantee period ends

made my day

[306maxi]

I am at a loss as to what he was expecting to happen when somebody read that tirade??


May his system implode the moment the guarantee period ends

I would have said "May the fleas of a thousand reindeer nest in his genitals" but each to his/her own

[Wiczy]

I would have said "May the fleas of a thousand reindeer nest in his genitals" but each to his/her own

I'd be happy with either

[jasonroberts]

I would like to make it clear that email quoted above was after my GHOSTOFMAXWELL name was silenced from this forum and even before that my more than resonable request for scan to deliver my rights was ignored:

************
EDITED
************

So all 3 are faulty? Is there anyway you can arrange to pick up these
components like your other customers seem to say. The price of sending a
single recorded delivery parcel is crippling.

> JASON ROBERTS,
>
> Now an RMA number has been raised it is important that your item(s) is
> sent to the correct address. At the moment your replacement is going to be
> shipped to:
>
*********
EDITED
*********
>
> If you would like to change this please reply to this e-mail ASAP.
>
> Ian h (technical returns)
> Scan Computers
>
> The set of characters in the subject uniquely identifies your query. When
> replying to this email please ensure that these characters remain
> unaltered.
>
> This message is entirely the creation of its author in his or her personal
> capacity and any views expressed in this message are the views of that
> author. Accordingly, Scan Computers Intl Ltd shall not be nor become
> liable in any way, whether contractually, tortuously or otherwise, in
> respect of anything stated or depicted in this message. Please also note
> that this message shall not constitute an offer or an acceptance or be
> legally binding upon Scan Computers Intl Ltd in any way.
>
>
>
>[/QUOTE]

The problem with bad customer services like SCANS is they ignore resonable requests, but apparently can get put the effort in to post up irrate ones on a forum.

For the Morons who dont listen, the reason I didnt know the components were faulty is I dont have an unlimet supply of up to date interchangable parts with which to test them( as funnyily enough I dont own my own computer store)I was given the run-around by various of the manufactrures technical supports that insisted on telling me what a child of 3 would know rather than admit the real problem i.e faulty components.

[306maxi]

I would like to make it clear that email quoted above was after my GHOSTOFMAXWELL name was silenced from this forum and even before that my more than resonable request for scan to deliver my rights was ignored:



The problem with bad customer services like SCANS is they ignore resonable requests, but apparently can get put the effort in to post up irrate ones on a forum.

For the Morons who dont listen, the reason I didnt know the components were faulty is I dont have an unlimet supply of up to date interchangable parts with which to test them( as funnyily enough I dont own my own computer store)I was given the run-around by various of the manufactrures technical supports that insisted on telling me what a child of 3 would know rather than admit the real problem i.e faulty components.

Send them the bloody components and they'll sort it out for you. Stop being an argumentative fool and just do what they ask of you. By law they've not done anything wrong. If you want your PC to get sorted then send them the GOD DAMN PC.

[306maxi]

I can't believe he posted his address and full name. He might as well have just posted his National Insurance Number too so I could identity theft him

[Wiczy]

I wish I still lived in London, I could have paid him a visit with the 'clue bat'

[moogle]

I would like to make it clear that email quoted above was after my GHOSTOFMAXWELL name was silenced from this forum and even before that my more than resonable request for scan to deliver my rights was ignored:



The problem with bad customer services like SCANS is they ignore resonable requests, but apparently can get put the effort in to post up irrate ones on a forum.

For the Morons who dont listen, the reason I didnt know the components were faulty is I dont have an unlimet supply of up to date interchangable parts with which to test them( as funnyily enough I dont own my own computer store)I was given the run-around by various of the manufactrures technical supports that insisted on telling me what a child of 3 would know rather than admit the real problem i.e faulty components.

whos the moron here, someone buying parts he has no idea about or someone who knows what they are on about. scan dont refund your postage until it is proven faulty, seems like you have no idea what you are on about in your email. its up to you to diagnose them as faulty then request an rma, just because you got an rma number doesnt mean the items automatically become faulty. keep posting this way and i can see your new account getting removed too

PS - Morons dont post their full address in a public forum.