Scan not accepting my RMA! :@

[Bhavv]

hmmmm....

My X1900 xtx that I bought from overclockers had a wonky edge on one of the DVI outputs. I noticed this about 4-6 months after buying it and trying to plug my monitor into the second DVI output and realising it wouldnt fit.

I sent a webnote to Overclockers and they issued an RMA, no questions asked. I then replied saying that I couldnt return the card just then as I had a few assignments due and they said that was fine and to advise them when I could return it.

Two days later I borrowed a pair a pliers and straightened the wonky edge myself and it was fine so I didnt need to RMA it.

Lesson learned scan?

Defect on product reported several months after recieving it to overclockers, they gave me an RMA AND then said that I could return it whenever I liked.

So, erm, are overclockers more customer focused then Scan? It seems like it.

[Disturbedguy]

SCAN are probably the best customer focused company you will find, I have had no problems RMA'ing ANYTHING ive had to and there service has always been top notch in all hinesty.

And in all honesty, this issue as you can see from above has been resolved, so why your posting I dont really know mate.

[Bhavv]

I wouldnt be happy at all if I had an item with a defect and they said I couldnt return it because I didnt notify them of it within 48 hours.

[Hicks12]

it was sorted and it wasnt a fault. So doesnt that show scan are good? no affence but scan's customer support is much better then ocuk. And so what if other companies have different terms? you are ment to read them when you buy/before you buy, your own choice to shop here.

[rob4001]

I only buy from scan because of their outstanding customer support.

[Koolpc]

Scan can't be faulted on their customer support. Best around, by miles, and i should know!!