scan wont admit theres a problem with my q6600

[Dreaming]

Useless post here but I love that smiley.

As things stand I believe the OP has got a raw deal (not necessarily from scan, I think their hands are probably tied) but need to leave it until monday to see what happens.

[aidanjt]

He hasn't got a raw deal, it's just bad luck that he happened to get a chip that either has a faulty sensor or doesn't stay as cool as the average Q6600.

I think too many people have become accustomed to chips performing *well* below spec and be super-overclockable, and they regard such average thermal profiling as the spec limits, it just isn't, and that's all there is to it. Maybe if Intel had a Q6400 product lineup to speedbin such 'bad' chips this might not have happened, but they don't, and it has, and there's nothing ethically or legally wrong with it.

[polly69]

Let me put this in clearly understandable English.

Scan is in NO way obligated to replace chips that are under 71C while running at load at the frequency of 2.4Ghz with stock cooling, the end.

Also, any attempt of overclocking any Intel chip immediately voids your warranty. Overclocking isn't officially supported by any manufacturer, nor should it be, the specs are set, you follow them or you take the risk and ignore them at your own perl.

And again, this is assuming the 'fault' is with the whole chip, rather than the on die sensor. The latter is more likely.

what are you talking about this chip has been over 71c numerous times and throttled back 3 times how you can say that this is not faulty is beyond me even scan said if its not throttling back its faulty but it is.

The guy who says i havent told you what HSF im using and that hes read all the pages needs to read them again because ive said on at least 3 posts what im using a akasa revo and a Xigmatek HDT-S1283 the chip dosent look concave i was usunig 1.2v as it was straight over 71c on auto and screenshots i took a whole load of them and sent them so scan i didnt think id have these issues with scan and that id need to keep a copy to prove that im not lying.

Ive even explained that i have another board coming tomorrow from scan that im going to try it in and will try to capture the screens i will be using a totally different fan the low profile zalman as it for my media case because im jumping ship from the AM2 i have in there now which incidently is 30c with a tiny akasa HSF on that only the same as the stock.

Why people keep coming back to overclocking i dont know i would have done if the chip if wasnt mid
60c idle there is no headroom to do any such thing to this chip if it where 40c idle and 60c fully loaded i wouldnt have said a word but its not ive even took the motherboard out and made sure that the pins are engaged fully i dont see anything else i can do why i mentioned overclockers is it states these chips shouldnt reach 60c they are still the stock chip the exact same one i have and they are that confident that they shouldnt get that hot thats what they have wrote wether or not OC's are the worst company in the UK has nothing to do with it.

Why some of you seem to be pissed off is beyond me if you where the ones with the ****ed cpu i wouldnt be having a go id either try and help or if i couldnt say nothing most forum members have the exact cpu i do but truthfully now do any of you have these tempratures? just to see if im making a mountain out of it tell us your temps and overclock if there is one and voltage because im not being a big head but my case has extremely good cooling and if this chip was in a normal £20 case it would have cooked.

[aidanjt]

We're pissed off because you're not listening, right at the VERY start of this thread, I asked you "are you having any actual stability problems", and immediately pointed out a potential sensor fault. You neither replied to that or acknowledged there may be a sensor problem.

Your entire argument hinges on sensor readings from the CPU, and they just aren't a reliable metric in any way, shape or form. CPU sensors are not a noted/advertised feature by Intel, it's a convenience bonus for customers, nothing more.

[Saracen]

The reason people are getting fed up, polly, is that you've been told over and over again that what matters is whether the chip is performing to Intel's spec or not, and don't seem to be able to understand that, because you keep going on about OcUK, and what people on forums say these chips do. Yet it was YOU that brought up clocking, in your first post, and what speed it 'ought' to go to, and then later (with all the big red type) what OcUK temp say it should reach - none of which has any bearing at all.

If it is faulty, it should (and no doubt will) be replaced. If it isn't, it won't be, regardless of what you or anyone else thinks temps should be. The problem is establishing whether it is faulty or not.

Your entire argument hinges on sensor readings from the CPU, and they just aren't a reliable metric in any way, shape or form.

Precisely.

[polly69]

We're pissed off because you're not listening, right at the VERY start of this thread, I asked you "are you having any actual stability problems", and immediately pointed out a potential sensor fault. You neither replied to that or acknowledged there may be a sensor problem.

Your entire argument hinges on sensor readings from the CPU, and they just aren't a reliable metric in any way, shape or form. CPU sensors are not a noted/advertised feature by Intel, it's a convenience bonus for customers, nothing more.

That was one of the first things i said to my missis when it was first installed that maybe the sensor isnt working right but there is no way i know of figuring it out you have to except the readings i know some of these programs give crap readings thats why i check the bios but i can rule out the motherboards as ive tried it in 3 boards in all and the temp is the same this also rules out inproperly seated HSF as you can except maybe fitting it once wrong but multiple times over multiple boards its got to have seated at some point.

This board is reading 34c with my E4400 which is the exact temp it was reading in my P5N and surely if the sensor is faulty the chip is also the question here is would you live with the chip thottling back everytime its stressed.

[stevie lee]

BIG EDIT AND APOLOGY:-
polly69 sent me a pm, stating that the quotes I found were for his other quad that he said he bought..

at the time i quoted, it didn't seem like it to me, but i was a bit annoyed, not just at what was happening in this thread, but at other things in my life and i just briefly snapped..

so i apologise to polly69, and any annoyance i have caused to him..




note to mods: sorry for deleting the contents of this thread, polly69 advised me that the quotes were for other quad, i believe him, so i deleted the incorrect information..

[SiM]

even if its just the sensor that is faulty it should still be replaced

[aidanjt]

That was one of the first things i said to my missis when it was first installed that maybe the sensor isnt working right but there is no way i know of figuring it out you have to except the readings i know some of these programs give crap readings thats why i check the bios but i can rule out the motherboards as ive tried it in 3 boards in all and the temp is the same this also rules out inproperly seated HSF as you can except maybe fitting it once wrong but multiple times over multiple boards its got to have seated at some point.

This board is reading 34c with my E4400 which is the exact temp it was reading in my P5N and surely if the sensor is faulty the chip is also the question here is would you live with the chip thottling back everytime its stressed.

Ok, for the last time, THE SENSOR IS *ON THE CPU DIE*. You could try a thousand different motherboards and still get the exact same reading, because they're all reading from the same damn sensor i/o circuit.

You haven't had any random behavior or crashes by your own admission, I fail to see how there's a problem besides a dodgy sensor. And if you really care about the temperature, buy a laser thermometer for semi-accurate results.

[aidanjt]

even if its just the sensor that is faulty it should still be replaced

Where is 'accurate temperature sensor' listed on Intel's Core 2 Quad product page? If the product is within given specifications, then it's fit for purpose.

[SiM]

Where is 'accurate temperature sensor' listed on Intel's Core 2 Quad product page? If the product is within given specifications, then it's fit for purpose.

Well "speedstep" and all that nonsense is on the spec. Without an accurate temperature reading it won't work properly

[aidanjt]

Speedstep works on the basis of utilization, not temperature, other 'features' deal with thermal events like that, although I haven't heard the OP complain about performance or stability issues, it's all "zomg hawt temps".

[SiM]

Speedstep works on the basis of utilization, not temperature, other 'features' deal with thermal events like that, although I haven't heard the OP complain about performance or stability issues, it's all "zomg hawt temps".

oh yeh, thats right... aren't there other "features" that throttle cpu when too hot and slow down fans for silence when they are too cold etc...

[Agent]

oh yeh, thats right... aren't there other "features" that throttle cpu when too hot and slow down fans for silence when they are too cold etc...

CPU throttle (in the case of overheating), is governed by the chips internal methods with a bit of help from the mobo. Fan's and what-not are all motherboard based.

[Mark@SCAN]

Hi

Further to our conversation dated 03/06/08 where it was agreed the CPU would be returned to yourself free of charge and you would contact Intel directly.

I explained that during our testing we experienced no throttling of the CPU when being run at full load at its stock settings. This was done using a cooler recommended for use only with a duel core CPU to highlight that the CPU was not overheating.

To quote an e-mail from you R.E. our testing methods:

'I’ve sent it back to you after trying to live with it and you have contacted me saying there isn’t a problem as they have tested it with a aftermarket heat sink and it reached 57c the cpu should have been tested with the Intel one that comes in the box with the cpu that I sent back with it as that is what is meant to be used with it that’s why its sold as a retail processor and should be more than capable of cooling the quad core cpu'

Having checked with the member of staff testing the CPU he confirmed the stock Intel cooler returned with the CPU had never been used as the thermal paste on the bottom was still intact and another cooler was used to highlight the fact that using the supplied HS+F would only have resulted in further lower temperatures.

In summary the CPU returned was working as normal within specification when run at full load over an extended period of time. This was done using a cooler LOWER in specification to that of the supplied Intel HS+F to highlight there was no overheating of the CPU.

It was agreed the CPU would be returned free of charge where we would normally charge for the return and testing of items found not to be at fault.

[Grey M@a]

I've tested it with everest stability test to load all cores it rises to 75c and stays there when you take the load it drops instantly back to 55c the cores at idle are 46.46,50,50 ive spoke to scan and the say these are within normal temps but i will belive this when someone on here tells me what they get i think that its a bit to much for the freezer pro.

I can say that your idle temps are about right. I am running the 6600 core and mine idles at 43 43 47 47 and the load temps are 52 58 49 51 when it crunches Folding@Home.

If you are using everest ultimate which I have used to test mine it will tell you if your CPU throttles at any time during the tests so that would be the first place to start Have a look there, if its not throttling put it down to a faulty sensor and just use the CPU @ stock and wait for it to go bang if it is faulty as its covered for 3 years by Intel if its a retail boxed one

Forgot to mention, does the motherboards you are using have the latest bios's as my old abit mobo used to say the temps were through the roof then they released a fixed bios that reported correctly with different chips. Might be worth while looking at the latest bios for the machine to