Asus Motherboard 2 Year Warranty Question

[Clunk]

I have an Asus motherboard that has died and I set up an RMA with yourselves, but with one thing an another, I forgot to return it.

Anyway, It's now outside the first year, so I'm guessing that I have to send it direct to Asus, or can I still send to you and you send to Asus for me?

I contacted Asus and they gave me the number for creativecomputing.net who are apparently a company who inspect the board and then send it to Asus.

Creativecomputing are asking for £16 just to process the RMA. This is to pay for the initial inspection and postage from them to the Asus EU repair centre.

So, £18.50 by special delivery to them, and then a further £16 for the RMA.

I've been reading the supplied warranty material that came with the motherboard and there's no mention of this charge.

And wouldn't it make more sense for me/scan to send it direct to Asus instead of paying a middleman to do it for me?

Can anyone shed any light please?

Thanks

[Clunk]

Bump.

[Giraffe]

When I bought my asus mobo about 15 months ago I was under the impression that it had a 3-year warranty - was i wrong?
Doesn't look to good, does it? £34.50 is damned near a new mobo; that's probably the scheme: make it so expensive that you don't bother.

[Madafwo]

From what I've read before, and on Scan's website the warranty for Asus' poduct is 3 years return to Scan.

Drop them an e-mail and they should be able to clarify it and also issue an RMA number

[Chris P]

The warranty would be RTB, please raise a Returns query through the link below
http://web6.scan.co.uk/aspnet/Suppor...px?QueryType=R

Best Regards

[Clunk]

Thanks Chris.