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Thread: Asus Motherboard 2 Year Warranty Question

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    Flat cap, Whippets, Cave. Clunk's Avatar
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    Asus Motherboard 2 Year Warranty Question

    I have an Asus motherboard that has died and I set up an RMA with yourselves, but with one thing an another, I forgot to return it.

    Anyway, It's now outside the first year, so I'm guessing that I have to send it direct to Asus, or can I still send to you and you send to Asus for me?

    I contacted Asus and they gave me the number for creativecomputing.net who are apparently a company who inspect the board and then send it to Asus.

    Creativecomputing are asking for £16 just to process the RMA. This is to pay for the initial inspection and postage from them to the Asus EU repair centre.

    So, £18.50 by special delivery to them, and then a further £16 for the RMA.

    I've been reading the supplied warranty material that came with the motherboard and there's no mention of this charge.

    And wouldn't it make more sense for me/scan to send it direct to Asus instead of paying a middleman to do it for me?

    Can anyone shed any light please?

    Thanks
    Quote Originally Posted by Blitzen View Post
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    Flat cap, Whippets, Cave. Clunk's Avatar
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    Re: Asus Motherboard 2 Year Warranty Question

    Bump.
    Quote Originally Posted by Blitzen View Post
    stupid betond belief.
    You owe it to yourself to click here really.

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    Re: Asus Motherboard 2 Year Warranty Question

    When I bought my asus mobo about 15 months ago I was under the impression that it had a 3-year warranty - was i wrong?
    Doesn't look to good, does it? £34.50 is damned near a new mobo; that's probably the scheme: make it so expensive that you don't bother.
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    Re: Asus Motherboard 2 Year Warranty Question

    From what I've read before, and on Scan's website the warranty for Asus' poduct is 3 years return to Scan.

    Drop them an e-mail and they should be able to clarify it and also issue an RMA number
    "I've heard there is a common problem with this item from forums" - If you read some forums they believe Elvis was abducted by aliens, doesn't mean it's true.

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    Retail Sales Manager Chris P's Avatar
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    Re: Asus Motherboard 2 Year Warranty Question

    The warranty would be RTB, please raise a Returns query through the link below
    http://web6.scan.co.uk/aspnet/Suppor...px?QueryType=R

    Best Regards

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    Re: Asus Motherboard 2 Year Warranty Question

    Thanks Chris.
    Quote Originally Posted by Blitzen View Post
    stupid betond belief.
    You owe it to yourself to click here really.

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