Scan - City Link "Failed Delivery" - No Card, No Item, I Was In!

[Jakg]

5:36, no card or item - either they failed again or my Mum came home and picked the card up and will pick it up on her way home...

[Jakg]

Update - just got back on my other PC to check the delivery details - "Goods loaded onto a van" at 08:13 today. Will keep an eye on the page to see if they were delivered or if i was carded again (last time the page only updated at 9...)

[AthlonGod]

I've had 2 dell laptops "lost" in tranist with chity-link and count less other things too, i work in a school where we are open all year round bar weekends, and they even have the cheek to card us!

[Jakg]

Delivery page says goods were loaded in the van today (again) but nothing else.

Someone was in all day (except for one hour).

No card. No item.



Will see what the page says in the morning then will contact Scan again.

[x2o]

I've had the misterious dissapearing package before now with city link it was with ebuyer they sent me out a raptor hdd and it dissapeared and had no tracking so I complained they clamed to send it out so anyway after a few tickets and calls they sent me out a new one about 2 weeks later the first one come to my door so I said if they wanted it back they had to pick it up lol.

In my opinion they are good I've not had many issues with them besides killing my sleep at 7.30am in the morning lol.

[Jakg]

Ok, even today, yesterdays delivery was loaded onto the van, and that was it - it doesn't show delivered or carded. WTF.

They have loaded it onto a van AGAIN today. If this one falls through i'll probably have a bitch at Scan

[rabbid]

Maybe they get accidentally loaded onto the wrong van?
Then at the end of day the driver goes (to use ur favourite phrase) "wtf is this??!!", takes it back to depot who press the 'ninja card customer' button

[Koolpc]

Make sure CityLink hase the correct address. This has happened to me where my address has a similar one about 2 miles away!! Example: Mine is Lane where the other is 'Road'. The guy carded the wrong house in the wrong street.

I rang CityLink up and got them to check the address details.

[SteveL]

As other people have said, it definitely depends on where you are. Our City Link are worse than useless! They've ninja-carded us. They've also left a £500 video camera on our doorstep (which subsequently vanished before we got home!) and then claimed that they carded us when they didn't (reverse Ninja carding?) and have even thrown one delivery over the 6' high side gate and carded us to tell us where it was. The problem was that our dogs have the run of that area during the day, and they ate the package! It's even better when you have to go and collect something. Arrive, ring the bell and wait. And wait. And wait. Eventually, someone appears, grunts at you and then shuffles off. They eventually come back, grunt again and give you the parcel. Lovely!

Steve

[Chris P]

Jakg

Please PM me the invoice number so I have a gentle word with City link

[Jakg]

Just double-checked all the addresses in the "My Account" section of Scan.

Will PM Chris now, but if it's not been delivered (or a card left) after 5:30 today i'll send a good old angry email

[simonf7]

It's even better when you have to go and collect something. Arrive, ring the bell and wait. And wait. And wait. Eventually, someone appears, grunts at you and then shuffles off. They eventually come back, grunt again and give you the parcel. Lovely!

Lol - that must be standard company procedure - sounds very familiar.

Si

[Saracen]

Couriers are a major part of why I avoid buying online if I can. Over the years, I've had so many problems with couriers.

For years, as a journalist, I was getting deliveries or pickups, typically, at least half a dozen times week, and I had countless problems. I even had a courier leave a £3500 laser printer on my doorstep. I saw the lorry coming and assumed it was probably for me. I heard him pull up, and I watched him start to unload. As I was on the phone, I waited for the doorbell. No doorbell. Then I hear the lorry pull away, so I go downstairs and check. No card, no bell-ring .... but there's the laser, just sitting there.

So I rang the supplier. They put in a proof of delivery request with the courier firm, who supplied a signed delivery note .... in a name I'd never heard of. The supplier queried with me whether anyone of that name was at my premises. I pointed out :-

1) I work from home
2) The wife was at work
3) There was nobody else living here at that time
4) I watched the lorry unload and was waiting for the doorbell, which never came
5) That signature was fraudulent.

The supplier faxed me the signed form and asked for written confirmation that it was not my signature. It wasn't even my name, let alone my signature. I confirmed that (luckily) I did have the £3500 printer, but that the paperwork was fraudulent. The courier company lost a major contract over that one, and it's no doubt down to ONE driver not doing his job.

And that's why I sympathise with mail-order companies like Scan ... because they're not only putting their reputation for getting goods to customers in the hands of a third-party company but, in many cases, into the hands of a hassled, over-worked and probably poorly paid driver.

It does, as has been suggested before, depend on where you live. But it also changes over time. I've had some drivers that were excellent. I got to know them, I'd have a chat (if they weren't in a rush) and even, if they wanted, make then a cuppa. But more than once, I'd find one of my 'friendly' drivers suddenly show up driving for a different company.

I got the inside story of a driver's life a few times too, and I don't envy them the pressure they're often under. I sympathise with why a hassled and over-stretched driver might take a liberty of two, like signing for a product himself. But it's ME that he's going to cause problems and hassle for when he does it and it isn't in any sense acceptable.

I really feel sorry for the mail-order companies, though. Because when deliveries go wrong, they are the ones that get the flak from (rightly) irate customers. But, short of being very strict with their couriers and building up a strong working relationship with them, what can they actually do? They're rather stuffed, because they actually have minimal direct control, at least in the first instance.

Scan, as I understand it, work pretty closely with their couriers and must represent a lot of custom for the courier. So at least they have a good chance of getting issues like this thread dealt with. But at the end of the day, it still all comes down to the guy in the van who, even if he's fired, will probably get another job with another firm or at another depot before the ink's dry on his dismissal notice. So does he much care? All too often, probably not.

And to complicate it all even further, many times when I've had problems and gone back to the sender, it's turned out that the firm delivering at my end weren't the firm engaged at the other end. There seems to be (or was, anyway) a thriving market in sub-contracting going on. Maybe it doesn't affect large contract accounts like Scan, but it sure seems to with smaller or one-off parcels.

Couriers? All too often, a nightmare.

[TAKTAK]

i was talking to an (ex) citylink driver a couple of weeks ago and i mentioned that i always had problems with deliveries and he just said 'yeah, we all did it, mainly for areas that are out of the way from the route' and then he gave me a few telephone numbers to ring for the local depots bosses and to tell them what was going on...
but ever since i told him citylink, have been perfect for me TBH...

[Maccer101]

As in my previous post I have had one maybe 2 issues with them but on the whole my experience has been good, it must just be down to geography at the end of the day (I live in the West Midlands on the edge of the black Country), my Ebuyer and Scan deliveries generally seem to turn up around 12:30 - 1:30 so I must be well in the middle of thier route, if you are out in the sticks its probably more hassle

[Jakg]

WOO!

I GOT A CARD!

I MISSED THEM BY 10 MINUTES!


The paper says they will try to deliver again, but I suppose taking 3 attempts to even turn up at my house isn't bad...

</sarcasm>