RMA Refund complete. Is it?

[Postal]

Hi wonder if anyone can help, I sent a psu back to scan for a refund. I had a confirmation email sent on the 30/10/08 telling me my refund was complete -

RMA Number: 191709
Current status of your RMA: Completed We can confirm your returned goods have now been fully processed and replacements issued / refund processed. You can also view the real time status of your RMA using our online returns tracking.

No refund has been credited back to my account so Why sent a email like this when it blatantly has not been completed?

And how do I go about getting my money back? I have sent three messages to them with no responce.

any help would be much aprichiated.

[DavidM]

I believe you have just submitted this one on our internal query system.

We will look into this in the morning for you.

[jimbouk]

Snip, official response got their first. That's quick work DavidM!

[moogle]

The refunds are never instant, takes a few days for it (the money) to make its way back into your account. It probably has been completed but it wont show up straight away on your account. If I get a refund on the 16th it doesn't show up until the 20th or 19th depending on if those days in between were weekdays, an example of a refund on my Barclays account.

[GoNz0]

dont forget to add on the 2 weeks it can take to process the refund b4 they issue a refund !

[Jonj1611]

Nothing to do with Scan, but I love banking systems, take you money instantly, takes ages for it to be returned

Jon

[Nelsaidi]

It took ebuyer a week - ontop of the 2 days rma process to get a refund, so its normal.

[DavidM]

As I said - We will look into this in the morning for you.