Scan Warranty Failure

[Koolpc]

I have to say having only been a member of the forum for a short while, there's no shortage of horror stories involving Scan and OCuk.....

Disappointing on all fronts really as the amounts of money aren't small potatoes!

Thing is, you don't really see the amount of praise Scan gets. People, me included, always come on here to moan but hardly ever to praise!!

Scan have a great customer service dept. Best i have found anyway as i shop with them, Ebuyer and Overclockers.

[SammEl]

Well I am going to be sending back my RAM and if all goes well I WILL praise SCAN for it on the forums.

When I requested specific time and day for delivery as I was not in at any other days I got it (No extra charge from SCAN) and that was sorted out within a few hours. Parcel came exactly on time and the packaging is the best I have seen from any company. (I will have bubble wrap from SCAN from 2 years ago, that's how much they stuffed in, heh).

You don't hear praise as no one needs to moan about it, you only hear the bad side. We have a hotel and one bad review will ruin the other 20 good reviews on your website, it's just how it goes.

[Clockedtohell]

True true, we should have a praise thread....with all the good stuff and the above our high standards award lol

[Saracen]

True true, we should have a praise thread....with all the good stuff and the above our high standards award lol

Well, that's really what Hexus Trust is for.

You can either use http://trust.hexus.net/ or, right at the top of the screen, you'll see a black bar with Trust on it, towards the right side. Click that, and in the left column, you'll find "Retailer Stats". That'll give you an idea of customer opinions, and it's an accumulated view of many users over quite a long period.

[SammEl]

Well, that's really what Hexus Trust is for.

You can either use http://trust.hexus.net/ or, right at the top of the screen, you'll see a black bar with Trust on it, towards the right side. Click that, and in the left column, you'll find "Retailer Stats". That'll give you an idea of customer opinions, and it's an accumulated view of many users over quite a long period.

Indeed, but their should be a stickied thread for Praise for SCAN imo.

[Saracen]

Indeed, but their should be a stickied thread for Praise for SCAN imo.

Ah, stickies. The bit of a forum nobody ever reads.

A few years ago, on another forum, some members were having a bit of as lark and created a "spam" thread. The idea was to post any old junk in it, knowing that sooner or later, one of the mods would see it and delete it. Well, I was one of the mods, but I decided to play along for a while (as it was the middle of the night).

So, I moved the thread. And as soon as someone found it and they started posting in it again, I bounced it somewhere else. So a game of hunt the thread ensued. After a while, they got pretty good at finding it. So I parked it in a forum they couldn't see for a few minutes (being an evil mod, you see), then moved in back to the forum it had been in immediately before (which was about the last place they'd look, 'cos supposedly that was where I'd moved it from. Sneaky, eh?

But they found it. And someone mentioned that they were looking for the very large post count.

So, I slightly changed the title, deleted some of the (several hundred, by this time) posts, and left the thread in General Discussion ....... as a sticky. It took them hours to find it in a sticky.

As I said, stickies are renowned for being a good place to hide things, because nobody ever seems to look there. The number of times I've been asked where some information is, only to have someone say "oops" when I point out the sticky.

[Clockedtohell]

lol....that's a good point!!