Misadvertised Product on Scan Website

[Bonebardier]

That means that Price Band 6 was used, as opposed to Price Band 5... not that the product was used.

OK, I accept the invoice then (NOTE: Post edited to remove that reference - there were other indicators of it being used) - but that doesn't explain the bag and the note inside that indicated it had been returned and sent out. Spoke to someone at Scan about this and they claim it was sent straight from the supplier, but no-one could verify whether it was sent out having been returned to them. Believe me, it looked used and there was a label sealing the A/S bag that indicated that.

I guess the answer I'd like is whether I'm actually going to just get the same thing back or am I going to get back the thing I ordered (a 7950GX2)?. I haven't got room in my case for a 7900GTX GX2 nor do I have two PCI-Express power connectors.

And I might want to Quad SLI later - when these will probably not be available due to their non-retail status.

[wesleyaldred]

Bonebardier

We will provide you with a refund for this.

[Bonebardier]

Right - no chance of actually getting what I ordered then?

And I guess equally no chance of the website being updated to accurately reflect what is being purchased either?

And no discount on a real 7950 for all the trouble caused I suppose?

[Neil-UKWSD]

Hi,

My mate also ordered one of these thinking he was getting a propper 7950GX2 card, his alos arrived with a bent backing plate so is being returned.

[Bonebardier]

Yup - packed in A/S bubble wrap and then given to Shi**y Link to play football with!!

I sent mine back in a box to prove a point and to prevent the usual "You didn't pack this well enough so we can't have it back" BS.

[Steve B]

so, the card was loose and wrapped in bubble wrap, or the card was boxed and wrapped in bubble wrap?

[Pingu2003]

i was looking to purchase one of these

[charleski]

Mine also arrived with a bent mounting plate. I suspect they need a bit more protection than bubble-wrap for the transit. I think the reason they've been opened is, as I mentioned before, that these have previously been mounted in the OEM Quad SLI systems that Scan was selling and have now changed to 7950s, so they aren't used because this is the first time they've been sold to anyone. I'm not too fussed as long as they work as expected, my Conroe arrives tomorrow so will check then.

[Bonebardier]

i was looking to purchase one of these

Not a problem with that, so long as you have the room and cooling in your case and don't want to go Quad SLI in the future once the supply of these 7900GTX GX2s has dried up.

[wesleyaldred]

Everyone,



Scan Computers have invested heavily in Hexus and its community we provided everyone with a free carriage service and we work hard, very hard to assist everyone in this community in every way we can; why would we intentionally try to “pull the wool over everyone’s eyes” after everything we have worked so hard to achieve?



We haven’t replied earlier than this before because we wanted to get absolute verification of what we had previously been advised to ensure when we do reply the information is absolutely accurate.



Our Disagreement in regards to Bonebardier’s comments that the card he received was used:


“Even said so on the invoice: "Price Band 6 Used"”


This is an internal invoicing structure to indicate that a discount has been given I.E. an item sold via Today Only or a MixIT Bundle, Free Carriage given or even that the item has been reduced from the original selling price, it certainly does not mean that an item is used.


The story as it stands…



1) 7900GX2 is a first generation Dual GPU OEM board that introduced QUAD SLI.

2) Scan sold these boards in the Quad SLI panther systems on the launch of QUAD SLI.

3) Since then the 7950GX2 (short board has been released). As only the naming convention has changed the latest drivers (91.37) now show the 7900GX2 as 7950GX2.


The difference between the short and long board is exactly as it says. One is short and the other is long.


The 7900GX2 is the first generation of 7950GX2 which is OEM and has been superseededby the 7950GX2 (short), retail version.

The naming convention changed some time after the launch of the 7900GX2 to 7950GX2, however, the chipsets do not differ from the 7900GX2 and as such are allowed to be resold as OEM 7950GX2. The only significant difference being the length of the cards.


The prices are vastly different, and so to are the length of the boards, hence the description stating “OEM” on the Long board. The drivers correctly show the 7900GX2 as a 7950GX2.


To sum up for a lower price, you get a longer OEM card without the retail packaging. This card is capable of running Quad SLI and is recognised by the DRIVERS (91.37) as a 7950GX2.

[Bonebardier]

OK, your points are all noted and I respect your position, but can these cards be Quad SLI'd to "vanilla" 7950s?

I was told not by XFX themselves.

And all I asked for was a little more transparency, so if you have nothing to hide and I see no reason why you should, why not point out what you have pointed out here in the description on the website, with the Quad SLI compatability to 7950s noted too?

Then I see no harm in selling them as 7950s if that floats your boat.

When you mention about Scans reputation etc. - that means little to me as a first time customer - I can only judge you on my experience, which has been pretty poor in this instance.

[wesleyaldred]

You can Quad SLI the long cards and you can Quad SLI the short cards but you cannot mix the 2.

[wesleyaldred]

This offical response is now listed under Special features for the card, along with the compatibility.

[Bonebardier]

Yaay!!!!

Now that didn't hurt surely?

[R.A.I.D.E.N]

Hi, I ordered the LN13666 the other day, thinking I was getting a 7950GX2.

What I received, as people here have, is a 7900GTX GX2. Having spoken to XFX, these are not the same cards as mentioned elsewhere.

Now, I know that the latest drivers detect them as a 7950GX2 functionally, but the reason they have a different designation is that they are totally different products.

For instance, can you SLi a 7900GTX GX2 to a 7950GX2? No you can't. If they were the same as Scan claim, that would be possible, and is where my real problem lies. If you guys were honest in your description of the product, I as the consumer would be able to make an informed choice based on factual information. The fact that Scan still describes this product dishonestly despite the complaints indicates one of two things;

Either A) Scan is deliberately trying to deceive customers to make a fast buck (not a thought I subscribe to, or they wouldn't be where they are today)

OR

B) Scan has an awful lot of these things and is trying to shift them pronto.

If B) is the case, I would expect that selling them cheaply with the correct description is the way to achieve this and make Scan be talked about in positive terms.

My own experience of Scan (my first) wasn't helped by the fact that the card I received was used. I'm hoping the 7950GX2 promised in the description will get sent to me by return but am I just being hopelessly optimistic?

My good friend a very good informed judgment, I am impressed.

I should have just read this post and saved myself some time and money.

Keep up the good work and try to keep me posted on these things before you publish them on Hexus.

[nope]

You can Quad SLI the long cards and you can Quad SLI the short cards but you cannot mix the 2.

That is quite a blow, I were hoping to mix the pair in the future.

Never mind