Ebuyer

[shadowmaster]

I've never had to deal with returns at any etailer, and I've never had the wrong item sent, or at the wrong time. Scan/Ebuyer/Pixmania/Aria/Novatech FTW

Same,except Aria as it took me 3 weeks to get a refund from them and I had to send the faulty item back at my own cost. With the others. I have been fine with. Ebuyer probably one the the fastest refund/return procedures. Once they gave me a refund first and then picked up the item next day.

KustomPCs have done it with me, while Logitech usually don't just get you to put it in the bin, they ask you smash it up too! Both are A* for customer service, miles above anyone else I've used.

Logitech are special, there RMA procedure is hassle free plus its fun when they tell you smash things up

[Koolpc]

Well, my Scan refund that i started a thread about last week still hasn't come through. 24 days (non-working days included) after sending an item back to them!!!!! 3 weeks+!

I was told by Scan that by law they have 28 days to refund me.

This is definitely the longest i have ever had to wait for a refund!

Shortest was with Ebuyer.

My father-in-law was telling me last night that he had a 4 day turn around with Maplin! (Online) That is quite fast.

Strange how some online retailers can process a refund much much quicker than others!?

I think that after 5 days, for every day we have to wait for our refund the retailer must also give us interest on the money owed. This should be law! Maybe that would speed things up for the ones who keep our money for weeks, making thier own interest on our money!!

[Tin Ribs]

I think ebuyer are the best for customer service, used them only 3 times for RMA's over many years and they were great. Amazon were brilliant too replacing a broken electric razor with shaving gunge in, 1 day after phoning.

[mycarsavw]

This is definitely the longest i have ever had to wait for a refund!

...

I think that after 5 days, for every day we have to wait for our refund the retailer must also give us interest on the money owed. This should be law! Maybe that would speed things up for the ones who keep our money for weeks, making thier own interest on our money!!

Try waiting 4 months for a refund from Southern Electric then you can start complaining

As for asking for interest, have you seen the current interest rates? All they (the retailer) would do is charge you a fee for calculating the interest. There's also a de minimus value that doesn't have to be paid (at least there is in my line of work).

[grimpy]

Going into 4 weeks now waiting for my rma to be sorted with scan,pathetic tbh.

First i was told the refund had been processed on the 11th now ive been told it was the 17th but i still havent received it.

[Koolpc]

Well, had my refund come through today. Just over 3 weeks from when Scan received the item back!! lol

[Pob255]

One thing you may be over looking is when something has to be returned.
Within the first 7 days of recieveing something you stand in a far stronger position and most companies will move very quickly to get something sorted out in that time, as you can kick up all sorts of fuss under distance selling regulations.
After that seven days it get more tricky, esp depends on what you request as a responce.
A replacement is often easy to get fairly fast as long as they have it in stock and it's not EoL.
Any company can drag it's feet over refunds, they have 30days to refund you after receiveing your goods.

Best I've had was a while back, graphics card from Novatech, DOA, they did a swapout next day.

Worst was OcUK who strung me along for over 2 months over a faulty graphics card.

Had a DOA corsair PSU from scan it was returned and a replacement sent in 5days (total includeing shipping both ways)

[Koolpc]

My item was returned a day after recieving it!

[sammie377]

Not unless you go too far. Criticism is one thing, and we don't lock threads on other suppliers, unless they go too far, either. But we have to draw a line if it does go too far.

Scan are big boys, and they are here to respond if they wish. I certainly see no reason to censor members just because they're not happy with Scan. We support freedom of speech. as much as we can, but like in the bid bad real world, absolute freedom of speech doesn't exist.

And just for the sake of clarity, quite where that line is is a judgement call. If you moan about a perceived bad service, that's one thing. If you start in on legally actionable matters, that's another. Somewhere in-between is the line.

I am really impressed very nice hands on and we all know exactly where we stand, I applaud you.

[Koolpc]

I did try to return my Mother-In-Law after i got married but she had gone way past her sell by date!!!

[GoNz0]

i said you should have swapped her for a monkey butler

[Pob255]

My item was returned a day after recieving it!

And they still have 30 days to refund
I don't know the original issue, however I suspect it would of been far faster if you asked for a replacement(if faulty) or even a different item.


And I defenately think you should of tried to swap the mother-in-law for a monkey butler replacement, esp if it was called Jeeves

[sammie377]

What surprises me most here is Scan they brag about customer service and win awards yet quite honestly after reading this I think I wouldn't like to buy from them.
Is it the credit crunch or have they always been that bad?

[moogle]

What surprises me most here is Scan they brag about customer service and win awards yet quite honestly after reading this I think I wouldn't like to buy from them.
Is it the credit crunch or have they always been that bad?

The refund thing hasn't been going for that long. The out of stock 8pm email problem has though
You can never really tell if you're going to have a good or bad experience with the retailers though. If you try a few you'll find a favourite pretty quick.