RMA Question

[claylomax]

If I have to RMA a graphics card for the second time, do I have to pay for the post? From when you count the 28 days, sorry I'm confused. Thanks in advance.

[claylomax]

All right then . . .

[david@scan]

Sorry this post was missed - it will be looked at in the morning for you.

[Mark@SCAN]

Hi,

If the replacement has failed within 28 days from the original return we would normally offer a collection. If it is after this time then we would ask that you return the card to us at your own cost.

Regards

[wesleyaldred]

I notice that we have already received the item, so i presume all is now sorted.

[claylomax]

Hi and thanks for responding; this is the history of my card: first card arrived on the 24th June 2009, it was DOA. First RMA issued on the 26th. I got the replacement on the 13th July 2009, it failed on the 6th August 2009; second RMA issued on the 6th August, at the moment the card is 'at suppliers'; so Has my replacement failed within 28 days of the original return?.