xfx 280gtx rma

[setter]

Last year i got an xfx 280gtx xt from scan. Recently i had to rma the card due to it overheating and artifacting in games. Card was tested and found to be faulty. I contacted the shop earlier and theyre gonna refund ne £123.11. This card wasnt even 1 year old and cost £280.00. The refund seems a bit low, also is there no chance that they could supply me with an equivalent card?

[DavidM]

please can you supply the invoice number? thank you

[setter]

Rma no is: 216639. Thanks.

[wesleyaldred]

Thank You for your post I can confirm the refund amount advised is correct.

[setter]

Do you not offer a replacement card of equal performance as some places do, Ie an amd/ati equivalent. Ive had to revert to using a lesser graphics card in the mean time, while my rma procedure was taking place, therefore my system isnt performing as it was.

[DavidM]

Previous post deleted as per rules for this area

Opening Poster and Scan Members ONLY to post in each thread (occasional Mod intevention excepted)

[setter]

Is there any chance at all that you can offer me an alternative card. Taking into account that ive had to source an interim card at some expense. A card wih a 2 year warranty failing in the first year is somewhat dissapointing. Id have thought that you could replace it with a gtx 285, as this is the nearest comparable card performance wise.

[DavidM]

Sorry, but previous post deleted as per rules for this area

Opening Poster and Scan Members ONLY to post in each thread (occasional Mod intevention excepted)

[DavidM]

Sorry, but previous post deleted as per rules for this area

Opening Poster and Scan Members ONLY to post in each thread (occasional Mod intevention excepted)

[setter]

Ive been in contact with xfx concerning this issue. Theyve advised me that a comparable replacement should be issued in the event that an identical model is unavailable.

[setter]

Copy and paste of my communications with xfx.

GX-280N-ZDEF

Description
GF GTX280 640M 1G DDR3 DUAL DVI TV PCI-E XT

[Ticket Ref: 272155]
We have new information for you. If you have any more queries, please use the box below.

[You - 1/7/2010 8:03:50 PM] Im contacting you regarding my xfx gtx280 xt video card and a fault it has developed. Lately the card has started artifacting in game once it goes above 75c, i purchased it in february of 2009 from scan.co.uk. Screenshots http://i164.photobucket.com/albums/u...hoto-0005a.jpg http://i164.photobucket.com/albums/u...Photo-0005.jpg I contacted scan.co.uk who referred me to the xfx support department. The rest of my system specs are intel i7 920 DO Asus p6t dlx v2 mobo 6 gb ocz reaper 1600mhz c7 LG blu ray rom Thermaltake toughpower 750w psu Akasa eclipse 62 case Windows 7 64 bit home premium. Ive tried different driver revisions but this issue still persists. The card has always been ran at its factory settings ever since i bought it. Thank you in advance for your help regarding this issue. Yours sincerely Mr Robert coyle

[SHAUN_T - 1/8/2010 9:57:24 AM] Hi Robert, thanks for your message. So this issue has only recently been appearing after using the card without any problems for a long period beforehand? The temperatures dont seem to high, so I doubt they will be causing any problems. Does this happen in all games that you play? Please test your graphics card in a different system to see if you encounter the same issues. Kind regards, Shaun.

[You - 1/8/2010 5:25:58 PM] Hi Shaun, Ive also tried the card in my second athlon 64 4000 s939 system and it`s the same, all games ive played exhibit this issue. From looking at various posts on online forums, this is a common issue on the gtx 280 series of cards. I can play for a bit longer if i manually set the fan to 100%, on the 280 series the fan should only run at 100% once the gpu temperature reaches 85c with the fan set on auto. With auto fan enabled on mine once the temps go above 70-75c i get the vertical line artifacting in race driver grid, green horizontal lines, black texture patches and coloured dots in call of duty modern warfare 2. Thank you for your response Shaun. Regards Robert coyle

[TONY - 1/11/2010 1:19:42 PM] Hi, thanks for the extra information, in this case, probably best to contact your supplier. but if you have any other queries, please contact us again. Many Thanks. Tony

[You - 1/29/2010 4:43:23 PM] Ive been in contact with scan.co.uk concerning my gtx 280. As the card has been tested faulty theyre only offering me £123.00 as a refund. Considering that i purchased this card for £280.00 this seems a bit low. Ive enquired if they can provide me with a replacement but theyve so far refused. Is there any way in which xfx can provide me with a replacement card. A product failing when not even a year old is rather disheartening, in the meantime ive had to purchase another video card, add this to the cost of the rma, im at a considerable loss, and my system isnt performing anywhere near to what it was previously. Regards Robert coyle

[PAULV - 2/1/2010 2:37:43 PM] Hi, thanks for your message and for letting us know. Scan will credit you according to market value Robert, although you dont have to take the money at all, you are still entitled to a replacement should you wish, although unlikely they will be able to replace with the same model, they should still be able to offer a comparable product. Hope all goes well, however if any queries or problems please keep us posted. Kind regards Paul

[Mark@SCAN]

Hi,

I will chase this with Wesley tomorrow, unfortunately I do not have the authority to over-ride the decision made.

Regards

[setter]

Thank you for your reply Mark.

[setter]

Ive just received an email from scan confirming that my rma has been completed. Could you confirm wether your'e able to offer me a replacement. Thanks again.

[wesleyaldred]

I can confirm the automated email is the refund being processed, in this case a refund is the only option we can offer.

[setter]

Can i ask why an alternative card cant be issued? A like for like replacement in a case like this would be at the least, a gtx 275, at best a gtx 285, both of which you currently have in stock. Based on my communication with xfx, they advise that a comparable product should be offered. As scan are listed on the xfx website as one of their main uk agents, id expect the copany to honour the warranty conditions set down by xfx.