RMA Problem

[wesleyaldred]

RoEy

You post contained personal information, which is not allowed to be displayed in a public forum !

IE postcode, ETC.....

Wesley

[RoEy]

My personal information yes. I posted it meaing I didn't mind.

You have no right to remove my proof that the item was roughly 9 months old before leaking.

I want you to call me.

RoEy

[Chris P]

Simple fact is you can't replace the original item I brought from your website

This is not correct and I have confirmed we are still waiting for an ETA, I know the product is NOT End Of Life, I understand you have been informed it is but the manufacturer has informed me directly this is not the case.

Wesley can confirm the Market Value refund amount for you and I am still working with the manufacturer's / suppliers and our Purchasing dept to confirm an ETA for this part.

Best Regards

[RoEy]

This is total madness. How dare you send me an email giving me a refund of £20 when I have not even accepted that. Disgrace.

I'm phoning you now.

RoEy

[wesleyaldred]

My personal information yes. I posted it meaing I didn't mind.

You have no right to remove my proof that the item was roughly 9 months old before leaking.

I want you to call me.

RoEy

We do not allow personal information to be displayed, even with your consent, also this is a moderated forum not a public forum.

[Chris P]

RoEy

Most of your deleted post contained personal information, which shouldn't appear in public , here is the information showing invoice date etc.

Invoice Date 28 May 2009 00:12:18
Issue reported to SCAN : 24/03/10 - 9:12:23
RMA Raised: 24/03/10 - 11:06:08

Best Regards

[Chris P]

This is total madness. How dare you send me an email giving me a refund of £20 when I have not even accepted that. Disgrace.

I'm phoning you now.

RoEy

This is an offer only...

Best Regards

[RoEy]

This is an offer only...

Best Regards

This is what got me rattled,

We can confirm that a refund has been authorised for your returned goods which will be processed by our Accounts Department shortly.

I hope we can sort the matter out now following on from our phone conversation.

Thanks,

RoEy

[Chris P]

RoEy

We are continuing to source an ETA for you and will keep you updated.

Best Regards

[RoEy]

Ok thank you Chris.

[RoEy]

Paul from XSPC has told me he's informed you that the res's are back in stock. I'm just wondering though, what's going to happen as I brought the item as one, i.e. pump and res as one. Does that mean I'll still receive it as the originally purchased – LN 24385?

Thanks,

RoEy

[Chris P]

RoEy

The LN 24298 has just been ordered and is due in tomorrow/

This can be coupled with the LN 32083, we already have in stock

Once fitted together this gives you an LN 24385

Best Regards

[RoEy]

That's great news Chris.

Many thanks to the both of you.

RoEy

[RoEy]

Any updates?

Thanks,

RoEy

[RoEy]

Thought I'd treat myself to a TFC Quad radiator. Should get it tomorrow from yourselves. When will the pump/res be likey to get to me?

Thanks,

RoEy

[RoEy]

Well I received my tfc quad radiator 10 mintues ago and I'm not happy. There's a dint on the side of the radiator, towards the bleed valve. So I don't know if it's been dropped or its a result of poor manufaturing but I'm not happy about it. Especially seeing as it's an expensive radiator. The fill cap looks like it's also been burnt and there's scratches all over it.

What can be done about this?

Plus, I'd like somone to inform me when I'll receive my pump/res. I'll hopefully have my PC back up and running by Crimbo.

RoEy