Scan and City Link Score Again

[merdat]

Order submitted 07.15 yesterday morning , Text from Scan at 17.30 to inform me order had been dispatched , City Link guy ' chappin ' on my door at 15.15 today. Customer NOT IN. Card left and will get ' better half ' to pick up order tomorrow. How simple can that be , and I live 'at the end of the earth'.

Great Service from Scan and City Link.

[Chris P]

Thanks for the great feedback and taking the time to post

[jackvdbuk]

agreed, city link are fine here aswell, arrives, no one in, card posted, dad picks it up, gives to me, and im one happy chappy

[Cozwin]

more then fine here, good delivery and nice driver.

[cougarslam]

citylink/scan should offer a collect@depot save carding addresses when ppl wont be in.

[Sinizter]

When I was in London, the Citylink deliveries were not the most reliable. But in MK, I have had one delivery and that was done as promised. Driver was quite a nice guy too. Not grumpy like the London ones. But then I would be pretty if I had to drive around London all day.

[PEN]

I'm on the outskirts of London (Surrey) and have to say that Citylink are not bad. They've certainly improved their service over the last few years imho.

I can well remember when that green and yellow van was the kiss of death for trying to get goods on time.

Pleasantly surprised

PEN

[Lucio]

Well, to be honest they're neither the worst or the best of carrier companies. However I do wonder if they're charging an arm and a leg to Scan though because of the high value goods being sent constantly, for comparison another carrier company charges us £4.80 per box up to 30KG, with additional consignments to the same address at £4.00 per box and that's only based on 1,000 parcels a week.

[lanceuppercut]

since changing my address (not actually changing my house, removed a line from my address which i think were spazzing out their drivers), i've found them a lot better than they were.

i've had a 100% delivery rate so far whereas before i was lucky to get 1 in 10 deliveries first time, which is why i used to avoid companies that use citylink.

[JimNastics]

Well, just got back from my 50 mile round trip to pick up two parcels that the driver "ran out of time" to deliver to me on Tuesday or Wednesday.

[Chris P]

JimNastics

http://forums.hexus.net/showthread.php?t=110444&page=2

If you can PM me your invoice numbers through I will speak to the CS Manager tomorrow, speak to city and start to investigate this complaint from tomorrow.