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Thread: scan support number? wrong order

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    Senior Member looney's Avatar
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    scan support number? wrong order

    Hi

    does anyone know the number for after sales queries?

    I received my goods today, however I think i've been given the wrong items.

    I ordered an Antec 300 case, which arrived albeit the packaging looks broken, havent opened it yet.

    and i ordered a Processor and a Graphics card, but instead I have an LG box which says Blu-ray disc rewriter and HD-DVD rom drive

    Ive looked on the scan site and all they have is that email query thingy, which will take a day and I want to check out if its the right ot wrong order today.

    Anyone know the phone numbers?

    Thanks in advance

  2. #2
    pav
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    Re: scan support number? wrong order

    0871 472 4747

    Option 1 for Customer Services I beleive

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    Re: scan support number? wrong order

    not trying to be funny but might they jsut have used the boxes form other items or are the items there?

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    Re: scan support number? wrong order

    Thanks for the number

    yeh i just rang them and the guy said its just boxes they use from old stock, just opened everything up and the stuff are there, albeit the packaging of the Processor is ripped, hope its not used good

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    Senior Member AledJ's Avatar
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    Re: scan support number? wrong order

    Quote Originally Posted by listy View Post
    not trying to be funny but might they jsut have used the boxes form other items or are the items there?
    In that case i would send them back and ask for new items to be sent, that are in the correct packaging.

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    pav
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    Re: scan support number? wrong order

    Quote Originally Posted by AledJ View Post
    In that case i would send them back and ask for new items to be sent, that are in the correct packaging.
    If it's OEM goods, they don't have boxes usually. Perhaps it's just packaging to keep the items secure.

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    Re: scan support number? wrong order

    There both retail goods, also they came in there own boxes as in the manufacturers packaging, BFG and Intel.

    But for the delivery rather then in a plain delivery box, i think scan just used boxes from left over stock or something, to stash the two into one box for delivery.

    Is that something to be concerned of?

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    Re: scan support number? wrong order

    No mate,

    SCAN are simply reusing boxes instead of binning them.

    In that case i would send them back and ask for new items to be sent, that are in the correct packaging.
    The items will be in the original boxes if there not OEM and SCAN usually re-use boxes.

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    Re: scan support number? wrong order

    Quote Originally Posted by looney View Post
    There both retail goods, also they came in there own boxes as in the manufacturers packaging, BFG and Intel.

    But for the delivery rather then in a plain delivery box, i think scan just used boxes from left over stock or something, to stash the two into one box for delivery.

    Is that something to be concerned of?
    Ah i see what u mean! Yeah i'm happy with that. Few of my wires got crossed lol

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    Scan Computers - Tech pands@scan's Avatar
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    Re: scan support number? wrong order

    yea, deliveries of goods to us from supplier...example...12 x retail dvd drives....we save the box they came in to reuse for packaging/boxing up customers order...nothing sinister!
    Last edited by pands@scan; 08-05-2008 at 03:37 PM.
    pands.goggles


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    Re: scan support number? wrong order

    Quote Originally Posted by pands@scan View Post
    yea, deliveries of goods to us from supplier...example...12 x retail dvd drives....we save the box they came in to reuse for packaging/boxing up customers order...nothing sinister!
    The environment thanks you. It makes up for my lack of recycling practice.

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    Re: scan support number? wrong order

    Good work Scan!!


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    Re: scan support number? wrong order

    Yep cheers, good stuff can be abit confusing though

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    Re: scan support number? wrong order

    the ripped cpu packaging may be scan recording the serial number, i often find things like that have been resealed.

    its only bloody ebuyer who flog you 2nd hand crap as new

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    pav
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    Re: scan support number? wrong order

    or scan sticking their own sticker onto the box

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    Senior Member looney's Avatar
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    Re: scan support number? wrong order

    I hope your right about the scan thing, has slightly eased my worries lol

    ive also ordered from ebuyer hopefully everything is legit.

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