scan support number? wrong order

[looney]

Hi

does anyone know the number for after sales queries?

I received my goods today, however I think i've been given the wrong items.

I ordered an Antec 300 case, which arrived albeit the packaging looks broken, havent opened it yet.

and i ordered a Processor and a Graphics card, but instead I have an LG box which says Blu-ray disc rewriter and HD-DVD rom drive

Ive looked on the scan site and all they have is that email query thingy, which will take a day and I want to check out if its the right ot wrong order today.

Anyone know the phone numbers?

Thanks in advance

[pav]

0871 472 4747

Option 1 for Customer Services I beleive

[listy]

not trying to be funny but might they jsut have used the boxes form other items or are the items there?

[looney]

Thanks for the number

yeh i just rang them and the guy said its just boxes they use from old stock, just opened everything up and the stuff are there, albeit the packaging of the Processor is ripped, hope its not used good

[AledJ]

not trying to be funny but might they jsut have used the boxes form other items or are the items there?

In that case i would send them back and ask for new items to be sent, that are in the correct packaging.

[pav]

In that case i would send them back and ask for new items to be sent, that are in the correct packaging.

If it's OEM goods, they don't have boxes usually. Perhaps it's just packaging to keep the items secure.

[looney]

There both retail goods, also they came in there own boxes as in the manufacturers packaging, BFG and Intel.

But for the delivery rather then in a plain delivery box, i think scan just used boxes from left over stock or something, to stash the two into one box for delivery.

Is that something to be concerned of?

[Disturbedguy]

No mate,

SCAN are simply reusing boxes instead of binning them.

In that case i would send them back and ask for new items to be sent, that are in the correct packaging.

The items will be in the original boxes if there not OEM and SCAN usually re-use boxes.

[AledJ]

There both retail goods, also they came in there own boxes as in the manufacturers packaging, BFG and Intel.

But for the delivery rather then in a plain delivery box, i think scan just used boxes from left over stock or something, to stash the two into one box for delivery.

Is that something to be concerned of?

Ah i see what u mean! Yeah i'm happy with that. Few of my wires got crossed lol

[pands@scan]

yea, deliveries of goods to us from supplier...example...12 x retail dvd drives....we save the box they came in to reuse for packaging/boxing up customers order...nothing sinister!

[Bugbait]

yea, deliveries of goods to us from supplier...example...12 x retail dvd drives....we save the box they came in to reuse for packaging/boxing up customers order...nothing sinister!

The environment thanks you. It makes up for my lack of recycling practice.

[CrimsonAvenger]

Good work Scan!!

[looney]

Yep cheers, good stuff can be abit confusing though

[GoNz0]

the ripped cpu packaging may be scan recording the serial number, i often find things like that have been resealed.

its only bloody ebuyer who flog you 2nd hand crap as new

[pav]

or scan sticking their own sticker onto the box

[looney]

I hope your right about the scan thing, has slightly eased my worries lol

ive also ordered from ebuyer hopefully everything is legit.