The New SCAN Web Site - What do you think?

[stevie lee]

What I find odd is now we have started to take the constructive points on board, one of which being the speed issue's, which has been brought up quite a few time's, which has now been resolved - I would have expected some positive feedback on this point at least

I hadn't noticed the speed decrese/increase. speed of doing things is a non-issue for me.. have you seen my pc specs in 'my system'..?...

It's to do with people having busy jobs, stress and wanting things done quickly because they don't have time to wait, thats why other people haven't done feedback - they too busy to do so....

Motto for you guys/gals: Don't rush through life you will only reach the end quicker..

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What i have noticed though is the odd missing picture in the product details page.. the pictures are there on the category list page, but not when you click them to look at the individual item... theres a few in the p45 section.. like this one.. http://www.scan.co.uk/Product.aspx?WebProductId=818509

I will be happy to go through every single item and provide you a complete list, but it will have to wait till thursday before i start.. or you could get a work experience boy in to do it.. we have one at shopmob at the moment, he's very usefull..
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this next bit might sound confusing, but i'll give it a go...

I'm browsing around the site looking at the monitor section.. close internet explorer 7.. load IE7 back up and type ww.scan.co.uk into addressbar.. it goes straight back to the monitor section.. I would have expected it to go back to the scan homepage..

possible cookie bug?

still does it after clearing all cookies/temp internet files..
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will do more feedback after you've changed the issues other people mentioned..

[rs4847]

Linking of RMA information in the My Account section appears to be missing, in IE6 the horizontal scroll bar is present.

All in all seems to be shaping up nicely.

[DavidM]

just like to give an opinion on the front page, the image in the middle could be moved up to the top, to me it seems like its in my face all the time is very annoying(but may just be me).

I think that will change soon ...

Another positive ive noticed is that the popup menu on searches, that makes it much better to search as you can get a brief amount of info to see if you got the right product name etc.

Search is also being improved further as well

1 thing i can see at this time is that their is no option to change the amount of products displayed per page, some have large monitors and can then have more showed on a page, perhaps this could be implemented?. Sorry if i missed this on the site or its already been said.

Good idea.

edit: just another picky thing from me , the home button is called computer hardware, might just be me but it took me a bit to realise that it was the home button , guess its not major but just thought id put it across.

Technically we have SIX home pages depending on your hardware requirements...

Computer Hardware / Pro Audio / Pro Video / Digital Home / Pro Graphics / 3XS Systems

[daza]

Still cant see a RMA section in my accounts.

[Gordy]

New error: I think there is an issue with character-set on firefox. It shows the weird black diamond with a question mark in some places. More info here: http://www.phpwact.org/php/i18n/charsets

[Funkstar]

What I find odd is now we have started to take the constructive points on board, one of which being the speed issue's, which has been brought up quite a few time's, which has now been resolved - I would have expected some positive feedback on this point at least .

Yes it's quicker, but it is still slower than the old site. There are far more graphics used simply for styling than before, so it is bound to be slower.

Has the cost implications on your hosting been taken into account?

[Lucio]

Not that we don't appreciate all of the feedback we receive, I just guess it just proves the fact it is a lot easier to complain than to praise..

Woot! Way to Go Scan! Best Site in the World! ahem

I could continue but honestly you're right, it *is* easier to find things that are disliked, because it's a change and we might not understand why it's happened. The new look is more "modern", much more in tune with popular site design and as I've stated before, the new search system is much more user friendly (except for the list positioning).

On a related note, what about backend improvements?

Does this new website help you process orders more easily? Keep stocks up to date better? Give a better idea on shipping dates to the customer?

[Chris P]

I understand the Constructive feedback far outweighs the positive feedback "at the moment", which is not a surprise and was to be expected - We were in exactly the same situation 4 Years ago when we launched the last SCAN site - Loads of complaints, the majority of the feedback was lets say "Negative", but it's interesting to see that now the majority of the feedback left recently for the old site is positive rather than Negative.

I'm not saying we expect it to be 4 Years before this site improves to the same degree, just that give us a chance to improve the site based on the feedback we are receiving every day - 1 step back, 2 steps forward !!

What I am saying is that we are starting to action resolutions to the constructive feedback raised so give us some credit guys , namely the speed issue, which has improved dramatically, which has been noticed internally and externally. Whether people are stressed, busy there is still time to bring up the negative aspects, so take the same amount of time to praise us when we get things right...

Chris

[Funkstar]

Does this new website help you process orders more easily? Keep stocks up to date better? Give a better idea on shipping dates to the customer?

Designed so it's easier to impliment additional features? More flexability in product details?

[Mossy]

I have just tried the site externally and its ultra fast but to back up Chris its easy to bring a new site and not take on board comments no site is perfect but we sure are taking on these comments.

[asmith]

Analysis

My points and observations on the new scan website, fits in well with the new vista system with the eye candy and vibrant colours I like it. I did like the old site but will not go as far as saying the old site is better, change is for the good and these things are all about trial and error you learn by doing. I believe you guys are doing the right thing, and asking others for opinions is the correct way of doing things. This shows commitment to the customer.

My monitor resolution is 1920x1200 and I can view down to 1280x1024 which in today’s times is the minimum resolution if you are running less than that then get with the times!

I do not find that there are too many product adds to scroll past to view any real content unless the window is not maximised but ran in a smaller resized window. The side menu bars seem to be laid out correctly with adequate information, besides what has already been pointed out by adding at least the “Today Only” offers as a tab at the top menu system.

The addition of the pop up menu when scrolling over product categories needs to return as this slows browsing speeds for the frequent Scan customer, as does the product layout, for example when I navigate to GPU – ATI the cards should be ordered in release date, not alphabetical order as they currently are! This again slows browsing speeds.

The new icons are well designed and vibrant and appeal more to the user this will better suit first web buyers and new browsers as well as those with mental difficulties as the mind distinguishes images easier then text.

The adding of the “Quick Tracking” for parcel consignments by invoice number is inspirational and cuts out a lot of clicking, and is a good implementation to the site; as well as the “Quick Product Add” once again cutting out wasted browsing time and the middle man.

The check box system for deselecting particular products is a good addition but adding a manufacture option along the line would be ideal too. I noticed again referring to alphabetical ordering in the cases section because, the first thing you come to are “case accessories” this too me should be at the end of the page especially when selecting view all.

The website is very colourful almost too much so, as I have said previously I like the colours but do find them a tad overpowering especially when adding to the basket and greeted with large volumes of green and blues, but to be honest I need to adjust I am so used to the old site I am startled by the colours any first time user would be hard pushed to notice.

The speed again is very fast, I am on an average 2MB connection and at the time of writing restricted to 70kb/sec download speed (thanks AOL) during peak hours and found navigating the site to be sharp and responsive with loading times well within an acceptable period of time.

All in all the new website you have in place is a step in the right direction and well worth credit for the design of it, it has been well thought through, and with the addition of the today only tab, a switch from alphabetical ordering on items such as GPU’s to release dates you have a winner, for the criticism you have got even today for loading speeds I cannot see how they are justified (from my end at least)

It is definitely a modern design and much easier to navigate for the first timer, you have my support and if I were scoring you out of 10 would offer you a 8.2/10 going up after the little niggles have been sorted. If you want any more of my thoughts I am sure in time can help you further if you wish.

Kind Regards

Aaron
(golf_man_z)

Resolution at the time of writing and scrolling site was 1280x1024

[Agent]

-Need to know what section the currently being viewed item is in
-Needs better validation, although in fairness everything is non major so should be fairly easy to tweak : http://validator.w3.org/check?uri=ww...Inline&group=0
-Colour scheme needs work. At the moment there is no fixation point for most of the important parts, so your eyes just drift over the page without actually locking on to what you want

[D.M]

I wasnt sure what to think to start with, I guess its down to the 'newness' (is that a word? it is now!) and lack of familiarity but its growing on me, I am starting to like it more and more.

Only things I have noticed so far is that its still slower than it should be but it has improved since the launch time and also alot of pictures are missing from the products pages when you click into them.

Other than that so far I think its looking good guys, well done & thanks

P.S I am so glad you removed the little box that would pop up when you hovered the cursor over a subsection at the top of the page (the popup would contain more subsections!) as that really annoyed me as 9 out of 10 times I just wanted the top subsection and my mouse wasnt 100% on it and another box would appear!


Looking good

[Saracen]

....

My monitor resolution is 1920x1200 and I can view down to 1280x1024 which in today’s times is the minimum resolution if you are running less than that then get with the times!

Please tell me you're kidding.

[cougarslam]

From an seo point of view (although scan prob auto rank high in google anyway)

the keywords don't seem to exist and the description looks more like a set of keywords than a desc.

the urls are not very friendly not sure how this is to implement in aspx as I have only done it on a apache server.

When I click a section I personally would rather view all rather than the same standard page with the option to limit the results via the search checkboxes etc at the top. This search should also be min, maximisable and not neccesarily appear on individual pages as it takes up a lot of vspace at 1280 x1024.

A product price watch may also be useful so I can find out when a product I want is cheaper than normal (on today only for instance).

could possibly reduce image sizes by using more repeating backgrounds in css and using a background colour combined with a small gradient at the top as oppose to a larger image.

on the plus side it is nice to see a move to the newer aspx, the top menu is clearer, parcel tracking looks to be easier and it is nice to have a 100% width site.

[da_ging]

Click on CPUS - Intel
Click on either "View all" or the relevent category top link

ok didn't notice that , but it's still 1 click more than the old site and there definitely seems to be more scrolling involved before i see the items

on a rare + point, i like that fact it is now easier to sort by price etc and it seems to do it fairly quickly

back to - points again as it's defo not good that you need to scroll so much to see the item descriptions and i'm running 1280*1024 those on 1400*900 widey's will be scrolling quite a lot i imagine and those tabs really are just way too large or rather that odd looking gradient bar makes them too large