Very Unhappy.

[yb202]

Thank you for the help, however considering we've already gone through this once I think its only fair that I dont spend another £20 on shipping the board to you. That would take the cost for me up to £40 which is over 10% of the actual cost of the board. This returns procedure is becoming expensive and I do not see why I should stand the bill when none of this was my fault. Also, there is the matter of potential damage. I dont mind waiting for the new board and seeing if all the ram will still function, but if there is danage due to some kind of short or other error, will scan or its supplier accept liability?

p.s. or would your technicians like to test the ram as well?

[wesleyaldred]

yb202

Have you read all of the emails that were sent to you ?

Wesley

[yb202]

Oh sorry, just read the last email sent which asked me to send it to the specified address. I'll respond with my details right away. Would you like me to send the ram or/and processors as well ?

[wesleyaldred]

Would you like me to send the ram or/and processors as well ?

Yes, Please do than we can get the replacement tested with the correct items before we ship it to you.

I will arrange for a member of the team to add these onto the RMA

Wesley

[yb202]

Hi Wesley, I've been communicating with your colleagues by email and they are quite adamant that scan will not test the memory since I didn’t purchase it from yourselves. I never claimed or implied in any way that I purchased the memory from yourselves.

What I did say was that the memory might have been damaged by the motherboard that I received from yourselves, and you received from your supplier. I thought we can put that matter to rest (provided no harm was done) if you wanted to test it. If this is an issue I can get it tested elsewhere. I wont be able to take out the memory from the board now as pick up is today and I am at the office so cant start unpacking here, I wouldn’t have anywhere safe to put it anyway as I don’t carry antistatic bags with me.

If there was a misunderstanding with your colleagues please discuss the matter with them as I have received two emails from them stating that they wont test it if it wasn’t purchased from scan.

[wesleyaldred]

yb202,

Hi we would be unable to test the memory as it was not purchased from Scan Computers, Simply we are not insured to handle goods not sold by ourselves. We will keep the memory safe for you, but as stated would be unable to test.

Wesley

[shaolin chicken]

yb202,

Hi we would be unable to test the memory as it was not purchased from Scan Computers, Simply we are not insured to handle goods not sold by ourselves. We will keep the memory safe for you, but as stated would be unable to test.

Wesley

Surely if you are not insured to handle the memory, how can you take it out of the motherboard , without handling it, when you test the motherboard?

[yb202]

Hi again. Unfortunately there was no pick up. The address I gave you is an office so there was allways someone there who could have met the delivery man. I realize you are in no way responsible for the courier so it doesn't matter. Anyway, my last day at my current job is this Friday. I will be moving to a different city next Friday. Please let me know if you have a new pick up date.

Since I have the board with me at home now, I'll remove the memory and processors and repack the board.

[yb202]

Hi. Once again there was no collection. I just checked the door to see if there was any note left, but there was no sign of the courier being here. Please advise.

[Mark@SCAN]

Hi,

Can you please PM me with your invoice/RMA number?

Thanks

[yb202]

I've posted a message with the RMA number

[yb202]

Hi again. Checked the citylink website and it seems they have picked up the mother board . Although I appreciate the free pick up, to avoid any more hassle with shipping and faulty boards , would it be possible for you to test the board you will send me to see if it runs properly with 16gb of Ram in the slots (using your own ram). I dont know how common this problem is with Tyan boards but I would really like to get my workstation up and running again.

[yb202]

Well, I got the new motherboard and have been using it to see if it is stable. Unfortunately all is not well. Unlike the the motherboard I sent to you initially, this board seems to boot and run stable so far. The problem starts when I disable ecc. I do this as I use the board as a workstation and not a server so do not need it on. After turning off ecc the system cannot find the operating system files. When I reset, the pc doesn't want to post. After I keep resetting it gradually does post and when I enter the bios the graphics are corrupt. The text is still readable but the lines that make up the boxes have their characters replaced. Please advise.

Also I have to ask, was this a new board? If it was a returned board, was the reason for its return corrected? I was told the previous board I was sent was new but it was confirmed to be faulty by your own technicians (did not post at all). I cant help but feel I am being sent one faulty board after another, and it doesn't help that these "tests" might be damaging the other components.

[yb202]

..... no I take it back. I just got a bsod on windows startup. So I still have the original fault and the new fault where I can't use my system with ecc turned off. So I'm worse off then when I started the RMA procedure. I would really like to get this resolved as its been months since I had a working workstation.

[Mark@SCAN]

Hi,

Can you please PM me with your Invoice and OR previous RMA number.

Thanks

[yb202]

I've sent you the invoice and rma numbers.