City Link on Saturday

[johnny02004976]

well its monday and when i got in from work *shock* there was a sorry we missed you card - of course you missed me i paid to have it delivered on saturday...the day i was available to take delivery of it

what makes it worse is ive sent 4 emails to the company and they havnt got back to me about it

[Clunk]

if its any consolation, amtrak lost mine that was due on saturday, alledgedly found it today and will supposedly be with me tomorrow, aparently, it went to a hub in birmingham...microdirect were excellent again, that place has come on leaps and bounds...

[johnny02004976]

well it was actually Amtrax who was delivering it - the company told me City Link but no it turned out to be Amtrax - they prob just charge for sat deliv and just not deliver it

[capt_cornflake]

I had problems with saturday delivery from Amtrak a few years ago.
Looks like nothing has changed since then...

When I rang up they couldn;t give a toss, just told me it was still in the depot in sheffield (where it had been picked up from the previous morning...)

I ended up going to the depot after work on the monday. When I saw the state of the depot and how they treated the packages, I wasnt suprised it didnt turn up, I was just grateful when I got it in one piece...

And the last time I got a citi link delivery, it was an hour and a half round trip to the depot!

It does make me wonder what they are actually charging for?

[johnny02004976]

well i went to collect it today (boss kind enough to let me out of work) and apparantly they knocked at my house on saturday at 10:30 - im sorry there is NO way at all that they did this, i paid £40+ for delivery there was no way at all i was going to miss them

sounds like an excuse to get out of giving my money back

[Clunk]

It does make me wonder what they are actually charging for?

The City Link bag, and the benefit of hindsight.

[BigBry]

well i went to collect it today (boss kind enough to let me out of work) and apparantly they knocked at my house on saturday at 10:30 - im sorry there is NO way at all that they did this, i paid £40+ for delivery there was no way at all i was going to miss them

sounds like an excuse to get out of giving my money back

A standard 'I'm not to blame' message from them, that's why they are supposed to drop a card through the door to say they called. Obvioulsy the flaw in this is they could say you destroyed it just to get some money from them.

[johnny02004976]

A standard 'I'm not to blame' message from them, that's why they are supposed to drop a card through the door to say they called. Obvioulsy the flaw in this is they could say you destroyed it just to get some money from them.

well thats what i thought..BUT...they claim to have delivered it at 10:30am on saturday morning, however at 10:37 i took delivery of a package from another e-tailer and i know for a fact i signed a PDA on collection, im going to try and get a copy of that to prove that i was in at that time should they dispute it

[manwithnoname]

well i went to collect it today (boss kind enough to let me out of work) and apparantly they knocked at my house on saturday at 10:30 - im sorry there is NO way at all that they did this, i paid £40+ for delivery there was no way at all i was going to miss them

sounds like an excuse to get out of giving my money back

I work for a company, and we use a number of carriers, we are annoyed by the carriers when they fail to deliver because this reflects badly on are company – but honesty from the carriers is a little more helpful when trying to resolve the situation.

I'm not sure if the carrier used in this case list all times and events on their website for a consignment (like DHL for example)? Be interesting to see what time they collected and if they have entered a card left event on Saturday.