reason not to ever buy tiscali broadband

[menthel]

Its certainly not seamless if you cancel the first service! Took me 3 weeks to get my new service, although I was on holiday for a week! I got withdrawl symptoms!

[ifyouknowme]

i can cope with 3 weeks
its the fact that people on other forum have had tiscali take up to 3 months to unflag there line
mine is at least 3 years old although the paccckage has been upgraded many times

[menthel]

Then you just bother them until they do. I had mine done after my second bothering call.

[ifyouknowme]

im goin to phone once more about the mirgation code then cancel the service i get 56k upstream !!!

[ifyouknowme]

this is what tiscali email support said

"Dear Mrs. Rosevear,

Thank you for contacting Tiscali Customer Support.

I would like to inform that we do not provide the ?Migration Access Code (MAC)? to our customers, since Tiscali does not support migration between Internet Service Providers (ISPs)."

[Moby-Dick]

which is true , becuase they dont because the mechanism isn't currently available to do so.

You will need to cancel and re-order. It might take some time.

[ifyouknowme]

i know

[Rabs]

Look on the bright side, change to reputable ISP and you will never have this problem again.

Plusnet, Zen, Pipex, Eclipse are all good providers (although I am biased to Plusnet).

[ifyouknowme]

i want plusnet im goin to cancel when i can get thorough to there cancellation line

i hope hexus people read this and decided to never go with tiscali as i dont want them stuck in the same trap and tiscali dont deserve business

[Ramedge]

i cant see any reason why it takes 3 weeks to unflag a line, is a rediculous claim. i think there should be a code of conduct that all ISP's HAVE to follow when it comes to Migration etc.

[ifyouknowme]

yeah i agree

no other isp should let people migrate to tiscali

[menthel]

I don't understand what tiscali have done wrong. They don't do migration because they use a datastream service so can't give MAC numbers!

[Trippledence]

I think the main gripe is that they never infomed ther costomers about this. And if they do cancle they take too long to relece the line.

[ifyouknowme]

exactly trippledence
and there pings suck
and there internets slow
and overpriced
and they are trying to make to have an internet with a cap
and it aint a datastream they could give mac number they just dont
http://www.whowantsmigration.me.uk/

[ifyouknowme]

"Thank you for contacting Tiscali Customer Support.

We will not be able to provide you with the MAC number, as this code of practice is a voluntary measure which has been proposed and developed by an industry group of broadband service providers and Tiscali is not a member of that group. The code aims to secure agreement between service providers to facilitate 'migration' of customers from one provider to another?.

Tiscali do not support migration between Internet Service Providers (ISPs)."

well at least they were honest by email

[Ramedge]

they use datastream so they cant give you a mac address..... thats fair enough but to compensate they should unflag your line straight away!