reason not to ever buy tiscali broadband

[ifyouknowme]

somone tell me is this right
ive rang tiscali to get my mac adreess so i can change isp and they say it isnt possible to change using a mac and that i would have to cnacel theres which i have to give a month notice and will take 15 days where my internet will not be connected then sign up to a new isp

[XA04]

Just simply phone them up and ask for your MAC key and hang up if they are been gay. Some people will probably try and bull-crap you. If you phone them up again you may get someone better anyway.

[ifyouknowme]

ive done that twice im goin to try a few more times 2morra

if they wont give it to me would i have to cancel and change that way ?

[Mike Fishcake]

They legally HAVE to give you a MAC code. They can ask you why, but if you demand it, they have to give you it.

Tell them you want to migrate; don't mention MAC, just call it a Migration Access Code. I applied for mine from wanadoo last week, they gave it me by email after about 24 hours.

[Mike Fishcake]

Don't cancel adn re-join, you might have to pay an admin fee again. Most ISPs do a free setup charge if you're actually migrating through official channels.

[Mike Fishcake]

The Migration Access Code is a number that your current ISP gives to you, which you give to your new ISP, so they can tell BT that they're looking after your account now.

I'm assuming it's a security thing, so that some dodgy cowboy ISP can't just transfer your account over.

I *think* it's ADSL only, but i'm not sure if cable systems have a similar project.

[Spunkey]

yup they have to legally give it to you.
I've been having problems with Central Point not dishing mine out to me, but theyre in the process of having their system taken over and migrated to a new structure, so they've got a week to sort themselves out

[ifyouknowme]

so they have to give me a mac key ??

[Mike Fishcake]

so they have to give me a mac key ??

If you request it, yes.

[ifyouknowme]

sweet so i just have to demand a little more
ive already asked twice though and they seem certain they dont have it
ive emailed them
what can i do if they instist some more that they cant get me it ??

cheers for ur help

[Mike Fishcake]

ah.

http://www.whowantsmigration.me.uk/

:-/

[ifyouknowme]

oh great
so i would have to cancel and reply
unless they finally get soft migration

[Mike Fishcake]

looks like it.

Weird that it's optional, I could have sworn that it was mandatory. Must have misunderstood.

[ifyouknowme]

yeah im goin to compline like hell for a while
or ring them everyday till somone gets fed up

[Trippledence]

ifyouknowme, fancy a road trip to the tiscally headquarters to ask them why. In the name of fair business practice?

[ifyouknowme]

lol yeah why not anyone know where it is