Asus Motherboard Blues

[Gibbo]

Life is sweetened by risk, don't you know?
OK, here goes....
£200 down.
Now spin the wheel...

Did you pay for Scansure this time?

[TAKTAK]

You could always explain what has happened to ASUS, it'll probably take them 5 months to get back to you though...

SCAN have rejected it due to damage in the cpu socket, so your only real port of call now is by going to ASUS and getting them to handle the RMA directly..

Just my 2p...

Bare in mind that scan is out of business hours now and Chris is in his own time..

[Chris P]

Tobias / David P

Please keep your posts constructive, I am here to help not to listen to "silly" comments ( Posts edited / deleted )

Tobias

I will speak to Wesley and see if there would be an option of you dealing with ASUS directly, I have no idea if they would offer a repair service. Otherwise I suggest that you consider not opting out from the Scansure service should you wish to place a new order.

Regards

[Tobias]

Thanks Chris. I appreciate it.

[vinnyT]

Hi, did you pay with a credi card? If so, you may be covered by their insurance, give them a call, you never know.

[Meaker]

It's going to take a little while but send it back to asus saying there is a dispute about a bent pin.

They will be able to check that the pins are making good contact and if they are then proceed and check the rest of the board. If there are other faults they will likely replace the board.

I had this issue with a DFI board where upon removing it and inspecting the back of it I put my finger on the socket. I bent the pins back and as it turns out they were perfect since once the original issue was fixed it has worked flawlessly.

If they find no other faults they might charge you for a new socket and send it back to you.

[wesleyaldred]

Hi All,

Unfortunately Asus will not deal with end users in respect of motherboards and it is indeed their policy that any pin damage fully invalidates the warranty.

In this case a return to manufacturer (Asus) is not possible.

[Meaker]

That's insane, Asus has no excuse not to have a simple plug in tool to test pin connection and if its ok to go on and look into any other problems.

That's just stupid.

[DavidP]

Yes that is crazy. The pins in 1366 sockets are numerous, tiny and extremely delicate. There must be a process for dealing with a problem that can occur so easily.

Unfortunately Asus will not deal with end users in respect of motherboards and it is indeed their policy that any pin damage fully invalidates the warranty.

This warranty is in addition to standard statutory rights. Regardless of this, one can surely claim that the motherboard does not fulfil its intended purpose in its current state. The Sale of Goods Act 1979 provides that...

"It is the seller, not the manufacturer, who is responsible if goods do not conform to contract..." and that... "For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement)."
[I would provide a URL for this but this forum prevents me until 5 posts are made.]

The bent pin could easily NOT be responsible for the board's inherent fault and whether Asus refuse to take the board back is irrelevant, legally, the responsibility is at Scan's door.

[wesleyaldred]

Whether the bent pin is responsible for the failure or not is irrelevent here, this item has sustained physical damage and damage invalidates the warranty.

[DavidP]

Actually, it's the warranty that is irrelevant here. The board does not conform to contract, i.e. it does not fulfil its purpose under UK law. It is the seller's responsibility to refund or replace items which do not perform as they are advertised to do.

[Mossy]

Actually, it's the warranty that is irrelevant here. The board does not conform to contract, i.e. it does not fulfil its purpose under UK law. It is the seller's responsibility to refund or replace items which do not perform as they are advertised to do.

As posted

Whether the bent pin is responsible for the failure or not is irrelevent here, this item has sustained physical damage and damage invalidates the warranty.

[DavidP]

The point I am making is that what the warranty says is neither here nor there, and whether it is invalid or not is therefore here nor there, it is supplied in addition to a consumer's statutory rights. All product purchases in the UK must first and foremost adhere to the Sale of Goods Act.

[DavidP]

From the Trading Standards website...

"However, it is important to remember that both warranties and guarantees are in addition to your statutory rights under either the Sale of Goods Act 1979 (as amended) or the Supply of Goods and Services Act 1982 (as amended). If you have problems with goods or services, it is best to go back to the company from which you bought them, as the law considers them to be responsible for any problems under their contract with you"

http://www.tradingstandards.gov.uk/cgi-bin/milton-keynes/con1item.cgi?file=*ADV0054-1111.txt

[Agent]

The point I am making is that what the warranty says is neither here nor there, and whether it is invalid or not is therefore here nor there, it is supplied in addition to a consumer's statutory rights. All product purchases in the UK must first and foremost adhere to the Sale of Goods Act.

The SOGA is not designed to cover end user damage.

http://www.berr.gov.uk/whatwedo/cons...page38311.html

The very first point on here:

Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

Scan are saying the goods have had physical damage inflicted by the end user. This is outside the limits of the SOGA.

If you are claiming that the goods were faulty at the time of sale but Scan are denying this, then the only person who can rule on the matter is a judge.

[Agent]

From the Trading Standards website...

"However, it is important to remember that both warranties and guarantees are in addition to your statutory rights under either the Sale of Goods Act 1979 (as amended) or the Supply of Goods and Services Act 1982 (as amended). If you have problems with goods or services, it is best to go back to the company from which you bought them, as the law considers them to be responsible for any problems under their contract with you"

http://www.tradingstandards.gov.uk/cgi-bin/milton-keynes/con1item.cgi?file=*ADV0054-1111.txt

David, you're getting very confused here. Scan are not trying to take away your statutory rights that you're entitled to. They are claiming that they have been breached by the goods being misused / damaged by the end user.

They are two very different things.