On behalf of several people's experiences with Scan.

[sammorris]

Bad products isn't the fault of the shop selling them, it's the fault of the company or your own choices. There's a lot of crap out there I wish shops wouldn't sell, but alas they do because people are still dumb enough to buy it.
Scan have been relatively efficient with their RMA process, not as quick as the now top-grade ebuyer (agreed on their service earlier, but I'd say it was closer to 4 years ago it was really problematic), but then unlike ebuyer my last RMA didn't go wrong. Both RMAs had their addresses changed - Scan accepted it, ebuyer "forgot" in their own words, but still, I'm not going to judge them because I only have the word of a third party processing my return to go on, as he bought the item not me. I am very pressing with companies when things don't go to plan, so had i been submitting a direct return myself, it might have been different.

I thought I might add that I spotted Scan claiming 'the industry average for failed components is less than 1% - it is mostly user error' or something to this regard.
I LOL'ED. Different figures in different markets, but I'd say dead within 2 weeks/ DOA products must be at least 6-8% and faulty within warrant period products would be around 40%, based on the hundred or so PC components I've purchased over the years.

[CAT-THE-FIFTH]

Bad products isn't the fault of the shop selling them, it's the fault of the company or your own choices. There's a lot of crap out there I wish shops wouldn't sell, but alas they do because people are still dumb enough to buy it.
Scan have been relatively efficient with their RMA process, not as quick as the now top-grade ebuyer (agreed on their service earlier, but I'd say it was closer to 4 years ago it was really problematic), but then unlike ebuyer my last RMA didn't go wrong. Both RMAs had their addresses changed - Scan accepted it, ebuyer "forgot" in their own words, but still, I'm not going to judge them because I only have the word of a third party processing my return to go on, as he bought the item not me. I am very pressing with companies when things don't go to plan, so had i been submitting a direct return myself, it might have been different.

I thought I might add that I spotted Scan claiming 'the industry average for failed components is less than 1% - it is mostly user error' or something to this regard.
I LOL'ED. Different figures in different markets, but I'd say dead within 2 weeks/ DOA products must be at least 6-8% and faulty within warrant period products would be around 40%, based on the hundred or so PC components I've purchased over the years.

Well Scan has an i7 bundle with a 500w EZ-Cool PSU on Today Only!! That is a disaster waiting to happen!! I would say the PSU will have the likelihood of being 100% faulty within the warranty period together with 100% destruction of the attached components too!!


Like I said before:

"The ratings on an EZ-Cool PSU are as reliable as a night guard with narcolepsy!!

[sammorris]

LOL - now that's even worse than usual, because not only COULD that fail, it WILL fail. A 500W EZCool is nowhere near powerful enough to run an i7 - that's scary stuff, because everybody who buys that combo is literally risking their life.

[CAT-THE-FIFTH]

I don't know why Scan does not use one of the Silverpower PSUs instead as they are far better budget units TBH although a Core i7 would probably need more power.

[sammorris]

Agreed - what you can run an i7 off purely depends on what goes alongside it. For a basic system with a slot-powered graphics card (e.g. up to HD4670) you could probably do fine with a 350W unit.

[Chris P]

Guys

This thread is running of course now....

I belive all of the issues raised by the OP have been sorted.

Thread locked.