Overclockers UK Welcome back offer

[floppybootstomp]

This is related to this thread I think.

I've always been largely pro OCUK, as by and large, over the last eight years or so they've been good to me.

But recently I had my faith in them somewhat shaken.

The reviews accompanying their products may very well be genuine but what you may not realise is the vendors of that online store can be selective in which reviews they choose to publish.

I submitted this review for an Asus D2X pci-e Xonar Sound Card in mid July which is kinda self-explanatory:

This is the best sounding card I've ever owned but be aware at least 2 Bethesda game titles won't work with it: Elder Scrolls IV: Oblivion and Fallout 3.

Both games freeze the computer with the sound card oscillating after between ten and thirty minutes play.

I have tried all of Asus' drivers and both games are fully patched. Very disappointing.

Also Call Of Juarez patched for DX10 won't work with this card either. All other games I've tried so far work well with the Xonar D2X pci-e.

My brief specs: Asus P5B; Core 2 duo 6600; BFG 9800GTX; 4Gb Corsair 8400. Vista SP1.

If you can put up with those shortcomings the card, imo, sounds superior to my old Creative X-Fi Gamer.

They didn't publish it.

I've spent thousands with them over the years including a £1200.00 i7 build earlier this year and as I mentioned they've always - with one exception - been good, rma's and all.

But this has caused me to part company with them and bid them a not so fond farewell.

From now on my preferred computer parts e-tailers are, in order of preference, Scan; E-Buyer; Kustom PC's; Chillblast; Aria.

I think OCUK have shot themselves in the foot, not that they probably give a monkeys...

[Jay]

I think a few people here know I am not their biggest fan.

[MoonPig]

I would be intersted to understand how you got scammed out of your good money... and such a large amount too.

Seriously long story and i've typed it to many times. But basically, i got a faulty MIIF (Cost me £110) from OcUK. NB Hit 87c in BIOS, i reseated it, hit 70c. Told OcUK, they allowed me to return it. Used PC abit more till i wanted to send it back, woke up one morning and nothing was responsive... as if it was in sleep but wouldn't wake. Restarted it, wouldn't POST. Told Asus, followed their steps, nothing. Took everything off it. Put it back in original packaging, sent it back (the fact i had to pay... ebuyer collect them!). They told me i had broken a pin (found out later it's a pin that prevents startup....

Now... it didn't startup before i took it apart... So, because 'i' had broken this pin, it was Warranty VIOD...

Bought a P5Q-E from ebuyer, never looked back.

[Anastie]

I think OCUK have shot themselves in the foot, not that they probably give a monkeys...

I agree with you. Also your list of preferred suppliers

[oolon]

I always think you never know how good a supplier is until you have to return something. Most are great so long as the product is going out to you and the money is coming in. I understand though how it must be hard for suppliers, separating the genuine from the time wasters from those trying it on. After all if your margin is 10% and you have 10 boards and for some reason you cannot sell one of them there goes your profit. It is however upsetting that some places default to thinking your a criminal unless you can prove otherwise, my answer to that is vote with your money, a number of places I will not trade with because of it. One trader at the TCR computer fair sold me a dud mobile phone battery (looked like it was used), there loss I don't buy from them now and neither will any of my friends.

[UseItNow]

I always think you never know how good a supplier is until you have to return something. Most are great so long as the product is going out to you and the money is coming in. I understand though how it must be hard for suppliers, separating the genuine from the time wasters from those trying it on. After all if your margin is 10% and you have 10 boards and for some reason you cannot sell one of them there goes your profit. It is however upsetting that some places default to thinking your a criminal unless you can prove otherwise, my answer to that is vote with your money, a number of places I will not trade with because of it. One trader at the TCR computer fair sold me a dud mobile phone battery (looked like it was used), there loss I don't buy from them now and neither will any of my friends.

You've hit the nail on the head mate. Pardon the pun!

Don't get me wrong, I've used Overclockers UK, I've not had to return anything to them, so can't say anything in regards to that but agree with your statement about separating retailers upon their actions.

[gaz256]

personally i havent had any problems with them but ive heard so many bad things i dont think ill be using them again.

i was influnced by the reviews on the website, but after finding out they only publish the good ones im rather apprehensive as to whether go with them again

[fathazza]

As for the forums being run by "hitler youth", oh please.

I used to be one of the people running their forums. So did the founder of Hexus. Some number of times, I got accused of being a nazi, usually because I was enforcing the forum rules .

Ah, the old just following orders defence
Just pointing out the irony really, I have never been on their forums so cant really comment on them.

I agree with your points about reputations tho, people usually dont bother posting when they get good service, but will write pages about bad service. In my experience ive had great service from Aria, OCuk and microdirect who all have a reputation for bad service, whereas the worst rma experience i have had was with scan who people on this forum tirelessly pimp for their good service!

[Pob255]

I've never received one of these welcome back offers, but 10% wouldn't tempt me back to them anyway.

As with many here I used to use them, all was good, untill the day I had to return something.

This was a few years back, an OcUK brand ati 9700pro cooked it's own memory, getting them to agree an RMA wasn't that bad, but getting a replacement/refund was.
There communication was terrible, phone calls not answered, contridictiory e-mails were sent to me.
Took over 2 months to get a refund out of them.

I've never ordered from them again.

In OcUK's favour They do have stuff that's high quality and often have things that are very uncommon in the UK (eg that 9700pro) and there "grade B" prices are very good.
A couple of there grade B items have almost tempted me to buy from them again, but I've resited the urge.

Ebuyer, Scan and Novatech are my e-tailers of choise now.
I've not used Novatech mainy times but they have been very good and I've had to RMA with them once which was probably the fastest and smoothest RMA I've ever had.
Again it was a graphics card, DOA and novatech gave me a next day swapout.

[Breezey]

Well, thier prices are not the best, the service is not the best, and the forums are run by Hitler youth!!

Couldnt have put it better myself.

[BiBenDuM]

Hi everyone ... another story from oc.uk, and this is my first buy !!! (lol)

I ordered a Lian-Li PC-A71F on monday and received a PC-A70F on thursday ... fast is good, and the stock reference is the good one, but not the product :s

So I send webmails since two days and I doesn't look good.

The only thing they seem to agree with is a refund of the difference (30£) but we're still discussing.

After reading your posts, I've started to wonder if I should'nt accept and let it go, the case is 99% similar to the one I wanted, forgetting the door system I wanted and the front lights I didn't want to see (I hope there is a plug for the lights so it would be ok) ... please tell me what you think about it ^^

Thanks.

[Yosh]

Hi everyone ... another story from oc.uk, and this is my first buy !!! (lol)

I ordered a Lian-Li PC-A71F on monday and received a PC-A70F on thursday ... fast is good, and the stock reference is the good one, but not the product :s

So I send webmails since two days and I doesn't look good.

The only thing they seem to agree with is a refund of the difference (30£) but we're still discussing.

After reading your posts, I've started to wonder if I should'nt accept and let it go, the case is 99% similar to the one I wanted, forgetting the door system I wanted and the front lights I didn't want to see (I think there is a plug for the lights so it shoulf be ok) ... please tell me what you think about it ^^

Thanks.

I had the same issue with another online seller a long long time ago, they sent me a Full Tower instead of a Midi, i called them to let them know, the anwser was "no, your wrong blah blah, we can't have sent the wrong item".

In the end it was more trouble that it was worth, so i just accepted the fact they sent me a better case Win win situation.

[Jay]

well they sent you stock they have but can't sell in the hope that you would accept them and take the refund. (Why do people still buy from this place?)

[BiBenDuM]

I didn't send the case back because shipping costs were too high, and hopefully the case is almost the one I wanted, but they shouldn't make us pay for the mistakes they've done.

Living in France, sending back the case would have cost me between 50 and 200€ (lol), I think they could have send the good one and take back the bad one in the same time ...

Of course this was my first and last buy, I hope my experience will prevent others to trust them.

[Hawker1986]

Ive used them on and off for donkeys, never had a problem, even when doing returns months and months later. Maybe im the exception to the rule but ive not got issues with them, they are a bit pricey but then they have a better range in some things. Its swings and roundabouts.

Hawker

[kYza]

Never had a problem with them, but I've heard from numerous people that their customer support is really bad and allot of the time the orders didn't arrive on time and came damaged.