The Great Xbox 360 Repair Debacle

[j.o.s.h.1408]

next time mine brakes i might just fix it myself using teh x clamp method. why dont MS fix it this way? im sure they have heard of this method? Plus the new heatsinks and ELites still gets 3red lights so it appears they have not done jack to solve this issue.

i was thinking of abandoming pc gaming but looks like i wont,

[beanbandit]

next time mine brakes i might just fix it myself using teh x clamp method. why dont MS fix it this way? im sure they have heard of this method? Plus the new heatsinks and ELites still gets 3red lights so it appears they have not done jack to solve this issue.

I don't think MS will go the x-clamp route as its nothing more than a bodge job. For MS to fix this problem properly they need to do a couple of things.

1. The PCB will need some modification, nothing serious, just some holes located near the GPU (not the heat sink mounting holes).

2. The preformed metal tray will need threaded standoff's to line up with the new holes on the PCB.

This will allow manufacturing to be just as easy, but give the heatsink extra support, and stop the PCB from flexing. It would also help if the front panel had some form of vent to let cool air get sucked through the system. From what i can see of mine there are no vents on the front, only at the sides, which doesn't help the GPU.

[directhex]

15 days from pickup and counting

[j.o.s.h.1408]

I don't think MS will go the x-clamp route as its nothing more than a bodge job. For MS to fix this problem properly they need to do a couple of things.

1. The PCB will need some modification, nothing serious, just some holes located near the GPU (not the heat sink mounting holes).

2. The preformed metal tray will need threaded standoff's to line up with the new holes on the PCB.

This will allow manufacturing to be just as easy, but give the heatsink extra support, and stop the PCB from flexing. It would also help if the front panel had some form of vent to let cool air get sucked through the system. From what i can see of mine there are no vents on the front, only at the sides, which doesn't help the GPU.

if there fixing it properly why does refurbs keep braking then? i have yet to hear someone who fixed theres with x clamp that as broken again

[Carlh]

j.o.s.h.1408

I have fixed several consoles using the X clamp method (around 8) and out of these the majority are still going strong...

There was one console however which I fixed however after a few days of use, it failed again and displayed the 3 red lights as normal...

I sent this back to MS even though it was obvious that it had been tampered with - warranty sticker removed new clamps left in lol however they still changed it for me

[beanbandit]

if there fixing it properly why does refurbs keep braking then? i have yet to hear someone who fixed theres with x clamp that as broken again

There's the problem, MS aren't able to fix it properly with what they are doing. It would cost too much to do what i suggested, so they have put a bodge in place that isn't 100% reliable. MS have really screwed up the design, and they are having problems solving it. In my view they should extend the warranty to lifetime, as this is going to be around for years to come.

j.o.s.h.1408

I have fixed several consoles using the X clamp method (around 8) and out of these the majority are still going strong...

There was one console however which I fixed however after a few days of use, it failed again and displayed the 3 red lights as normal...

I sent this back to MS even though it was obvious that it had been tampered with - warranty sticker removed new clamps left in lol however they still changed it for me

Thats one of the problems with the X clamp method, it may solve the issue for now, but its not 100% in its reliability.

Just found out that my Brother-in-laws 360 has just rrod'd on him. It was picked up yesterday, just wondering if they really test the machines out, as his has got a mod chip installed.

[burtie]

Humm i`ve had the 3 lights problem myself a couple of times i`m just waiting for it to happen again which i`m sure it will,the only thing i can think of it being was a power problem as its not happened again since i changed the plug from a 4 way adapter to the wall.

I live in small hope lol.

[Rocket_Knight64]

Are people receving back HDMI versions of thier 360?

Mine is starting to get intermittent and it would be nice to get a newer model should it go.

[j.o.s.h.1408]

no chance because they send back refurbs not brand new one's

[burtie]

no chance because they send back refurbs not brand new one's

Yeh its a joke mine started going wrong 5 weeks after buying it if i send it back i don`t get a new one ****ing joke to be honest but then it is Microsoft after all.

[Trash Man]

no chance because they send back refurbs not brand new one's

I thought the reason the turn around time had risen was because they were repairing the consoles now and not just shipping out a refurb as a replacement?

Just bought a broke RROD 360 off a mate at work for £40, gonna send it off and flog it on ebay

[j.o.s.h.1408]

I thought the reason the turn around time had risen was because they were repairing the consoles now and not just shipping out a refurb as a replacement?

Just bought a broke RROD 360 off a mate at work for £40, gonna send it off and flog it on ebay

nope the turn around time was increased because of the amount of units being sent back to them

they are too lazy to fix it so they send you a refurb that will last you a week at most

[directhex]

console returned. it's a repair (new mobo according to the coversheet), NOT a new or refurb machine

[Trash Man]

I phoned up this morning to raise an repair for one of my 360's, first time I have had to do this and I was told over phone that they will send me an email with the labels I need to print out to stick on the box and also to package the 360 in a brown box.

Couple of questions for people who have sent off their 360's already for repair. How long did it take for you to get the email with the labels and how well did you package the 360 up when you sent it off. I thought I would be able to send it off in the original box but for some reason they won't let me do this.

Thanks for any help

[j.o.s.h.1408]

it took a couple of hours for me to recieve the labels.

i packages the 360 on a normal box size. i couldnt be bothered with any paddings and stuff as the 360 is messed up anyway.

good luck and hope they fix yours instead of a broen refurb

[cynalan]

I am really, really p.o. 'ed right. Having spent nearly $600 for an XBOX 360 Elite, I played for no more than 15 hours when I got the red light of death. 15 bloody hours!!! And this was the new Elite box, not one of the originals.

So, report the problem, takes 1 week for the box to arrive to ship the unit. Send it in and get it back 7 weeks later. Guess what? Sent in a virtually brand new BLACK Elite and received an old, original WHITE 360. How the hell do you make a mistake like that?

Now I have to go through the whole damn process again. Wait for the box, ship the wrong unit back and wait until they receive it before they will ship back the right, and obviously refurbished, unit. I am really, really ticked. I doubt that I will every buy an XBOX again no matter how good the system might be.