The Great Xbox 360 Repair Debacle

[Tom Scott]

They never questioned me on that.... just sent me the address to send it to with a pre-paid shipping label (think it was DHL). I got mine replaced by Game as they felt that because I'd spent ~£700 at launch with them I deserved a new one

[Parm]

Just an update for you all, I had a response from Major Nelson and have therefore published a Part II to my original article, you can read it here: http://www.weplayxbox.com/2007/06/28...bacle-part-ii/

[j.o.s.h.1408]

interesting read parm so they have not said nothing has of yet?

what interests me about teh article is some buy commenting on it saying that teh best solution is to get a ps3 and that sony should realy nail MS with its hardware failure at E3..

i agree with that guy totaly and im starting to think about a PS3!! at least it works! i got tons of x360 games collecting dust as we speak!

[Parm]

I've just been called by a Microsoft rep, refresh the article for the latest update.

A lot of people seem to be stating that my articles on this matter are Sony fanboy rants trying to bad mouth the Xbox 360. That's completley ludicrous. I write for a site called 'weplayxbox' and the Xbox 360 is my current console of choice.

Though I think it is a great console (in my opinion the most enjoyable right now), I don't think Microsoft's customers are being treated fairly and hope that shedding some light on the repair delays will stir Microsoft into rectifying the situation. I like to believe that it is doing so!

[j.o.s.h.1408]

well said parm. im like you, ejoya nd love teh console to bits but continue to bash its reliablity. for an xbox fan liek me and parm bashing teh 360, MS MUST be doing somthing wrong

[Tom Scott]

well said parm. im like you, ejoya nd love teh console to bits but continue to bash its reliablity. for an xbox fan liek me and parm bashing teh 360, MS MUST be doing somthing wrong

Can I have a glass of what you're drinking?

[MD]

can I just say BALLS.

Haven't played trixy for a month as I have been so busy, boot it up, grab a beer from the fridge, come through to see my console frozen on the desktop.

Shut it down and ARRRRGHHHHHH 3 red lights.

Oh well, lets see how quick they turn it around now then as this si the first time I have had mine fail.

Thanks to you Parm ill be noting the serials and making sure i take some dated pictures.

Typical I just bought a massive TV that arrives next week and now I am going to be without my trixy

I'll let you know how i get on,

Matt

[Blademrk]

My xbox drive has started playing up, when the unit is upright the drive tray will not eject unless I push it slightly to free it. Horizontal it works fine however.

[MD]

have to say so far so good.

Calle dthem this morning, very helpful lady answered went through everything and i have my label already.

interesting to note though, they still use Teleplan for their repairs, they have done since the beginning.

On asking the woman what I would get i was told my console would be repaired, not replaced with a refurb.

Lets just hope it doesn't take them the 25 days they are currently quoting me

[j.o.s.h.1408]

well i sent my 360 in repair over a month ago and when it came back it was a refurbed with a manufactring date of 2005!! as soon as i turned it on i got the red lights! now im sending it back and waiting for another 25 bloody days. has a result of this mess im not gunna spend anymore money on it and will get a ps3 and build a new pc with the new 9800GTX cards comming out at the end of the year

[mrhaddock]

Hi,

First posting on here so greets to all.

Just pointing out that the UK repairs are no longer done by Teleplan, I sent mine 2 weeks ago and called them for update. Was told the units are loaded straight onto another courier and shipped to Prague.

My brother has now been waiting 40 working days now and customer support just keep saying next week, crap service and of I didn't have so many games I would ditch the 360 completely.

[XA04]

Got my 360 back the other day. Sent it off on the 3rd of July, got it back on the 25th. So didn't have to wait the full 25 working days.

Was a problem with the motherboard.

Looks like it was repaired rather than replaced though.

[j.o.s.h.1408]

Hi,

First posting on here so greets to all.

Just pointing out that the UK repairs are no longer done by Teleplan, I sent mine 2 weeks ago and called them for update. Was told the units are loaded straight onto another courier and shipped to Prague.

My brother has now been waiting 40 working days now and customer support just keep saying next week, crap service and of I didn't have so many games I would ditch the 360 completely.

not being a pain but if you had read the first post you would of known that we already know that the repairs are done in prague

[beanbandit]

not being a pain but if you had read the first post you would of known that we already know that the repairs are done in prague

What a nice way to introduce yourself to a new member. Having done a quick search of this thread, Mrhaddock is the first person to mention Prague. So get your facts right before posting.

Welcome to the boards Mrhaddock

[Barrichello]

well i sent my 360 in repair over a month ago and when it came back it was a refurbed with a manufactring date of 2005!! as soon as i turned it on i got the red lights! now im sending it back and waiting for another 25 bloody days. has a result of this mess im not gunna spend anymore money on it and will get a ps3 and build a new pc with the new 9800GTX cards comming out at the end of the year

Sounds like you had same problem as me and you are resolving it in the same way - just gets to the point of it being a joke - imo with a 30% fail rate should get a straight replacement and done with it.

[j.o.s.h.1408]

What a nice way to introduce yourself to a new member. Having done a quick search of this thread, Mrhaddock is the first person to mention Prague. So get your facts right before posting.

Welcome to the boards Mrhaddock

hehe but if he had read or breezed through the article that was posted in the first post he would of known but umm yea your technicaly right that hie was the first to actualy post it but i doubt the people who have followed this thread diddnt know that but who knows

At barich yeah i should get a direct replacement for there cock up imo. i have to wait another 25 days before i recieve a 360. i hope it works because if it aint im gunna DEMAND they send me a direct replacement (next day delivery too )