The Great Xbox 360 Repair Debacle

[MD]

Sent Monday, Delivered UPS tuesday.

Still not had acknowledgement of receipt

[j.o.s.h.1408]

that makes both of us mate i sent mine on monday too and they have not recieved it yet! happened the first time i sent it, it took them nearly two weeks before i got an email saying they have recieved it lol

[MD]

Still not heard anything - Im sorry but this is just unacceptable.

[Agent]

I phoned up and was quoted "maybe over 4 weeks".
Told em where to go. Will be going down to GAME next weekend to exchange it there .

[Hulkster316]

Well my launch console has finally succumb to the inevitable and the 3 red lights are flashing so looks like ive got all this to look forward to , joy

[j.o.s.h.1408]

Still not heard anything - Im sorry but this is just unacceptable.

call them like i did, apparently they recieved mine a couple of days after i sent it and they told me to phone them again this monday to see if its sorted or not. they also added a note to notify the person who is dealing with the console to send me a brand new one not a refurb .

hope its a new console with a hdmi output in it

[MD]

called them this morning, mine has already been repaired

should have it back early this week

[MadduckUK]

hope its a new console with a hdmi output in it

hdmi output is ONLY on the premium console isnt it?

[finlay666]

hdmi output is ONLY on the premium console isnt it?

Elite only

[Agent]

Get with the times guys

Its defo being added to the premium, no idea about the core, but we won't see them outside of the US any time soon apparently

http://www.xbox-scene.com/xbox1data/...ZyiCXZSvZZ.php

[Gr44]

Hes hoping mine stays alive..... lol, I don't fancy shipping it off!!

[MD]

Well lo and behold, UPS just dropped off my repaired console.

Two weeks to the day of delivery to Microsoft.

That's impressive in my book given the amount they have to repair at the moment. They have kept my console as pristine as it was went it was sent too.

It doesn't escape the fact the repair process visibility is USELESS. I shouldn't have to call to find ut where it is, a company such as MS should have the whole process available to view online, linked to my GamerTag.

Overall I'm happy, i just hope it works when I get round to plugging it in

Oh and it has the new heatsink fitted

Matt

[Lee H]

Ah well - got my labels for the other 360 which died and as such UPS should be collecting my 2nd box in the next few days

2 weeks turnarounds a bit excessive, but it's not that long - plus I've got a working one *touches wood* this consoles my mothers so she can play stupid games like Kameo, Fishing and adventure games

[Carlh]

I am currently on the phone to Microsoft for yet another repair.

Called yesterday and got the emails etc, however when I click them it just comes up invalid url on the UPS website.

Currently on hold whilst they figure out how to add a second email address to my account - although they were sure they had to cancel the order and create a new request for a repair

Bit weird how I was quoted 20 - 25 day turnaround tho

[MD]

i was quoted that time frame too - I think its just worst case scenario...

[j.o.s.h.1408]

i just caled them up again too after wwaiting 2 weeks so far and they said i have to wait a further 10-12 working days i guess you was realy lucky MD. btw how do you know you got the new heatsink?