my thoughts on scan computers

[Ph4ZeD]

my i join in… re: My thought’s on scan computers,
having just placed an order with scan computers, i find comments from chris808 alarming, and maybe not within the freedom of speech act… might fall under, ‘hate speech’ with said act.
Remember.
Roll royce, started in a small factory,
the wright brothers, started in a small shed,
scan computer’s??? (maybe small shop) but i do know that the service was a1 and not from a double glazing salesman (sorry if anyone reading this is a dg’s)
before you start shouting about something & writing e-mail’s you should put on some music...
Tip acker bilk…… and give the company a chance to address your troubles. And then post a reply on the forum to let one and all know how you got on.

‘if life was a straight line, life would be boring’

from an old timer…

w t f?

[rockcottage]

Chris808 is "spot on" Scan are hopeless. On several occasions I've bought stuff and it is usually dodgy. Returns or "nearly new" stock. I've not had one good experience shopping with them, so that's, at least, two lost customers. Also their after sales service is abysmal.

[mycarsavw]

Chris808 is "spot on" Scan are hopeless. On several occasions I've bought stuff and it is usually dodgy. Returns or "nearly new" stock. I've not had one good experience shopping with them, so that's, at least, two lost customers. Also their after sales service is abysmal.

Welcome to Hexus - The online home of definitive technology news and reviews

[Chris P]

rockcottage

Thanks for the feedback.

Obviously you have not read the thread properly regarding Chris808 issue, as you would have realised we were not at fault in that case.

Regarding your own experiences if you can send me an invoice number, I would be happy to look into your issues and respond in similar detail and to see if we can improve our service.

Best Regards

[rockcottage]

Only had a quick look and it jogged my memory as to what a bad experience I've had. As for invoice numbers...Its a bit too late for that as I stopped going to Scan after the last episode. Waiting ages to get served only to find that the item in the boxes had been out before or were some sort of refurbished stock.
Last thing I bought was an external hard drive for £100. Got it home and discovered it was also a return of somekind with power supply and leads missing. On returning it to the store. I had to wait yonks for service and the counter staff accused me of removing the items and trying to pull a fast one! Since then I've dealt with Maplin. On average a bit more expensive, but they've never let me down or insulted me.
I have to add that friends of mine are reasonably happy with Scan, despite, at times, having had similar, but less problems. From the experience of all my colleagues and friends, it seems a chap has to go back to the store a second time before the product is up to scratch. Maybe we are just unlucky?


Thanks for the feedback.

Obviously you have not read the thread properly regarding Chris808 issue, as you would have realised we were not at fault in that case.

Regarding your own experiences if you can send me an invoice number, I would be happy to look into your issues and respond in similar detail and to see if we can improve our service.

Best Regards[/QUOTE]

[rockcottage]

I've noticed that many retailers add VAT to postage costs. When I questioned this a few did refund. I took up the matter with Trading Standards and they told me it was a bit naughty but common practice. Even though it makes ...say a postage stamp cost above its face value - pointing that out didn't help my case. The excuse was always; cost of packaging. (Note to brain...use a company that offers free postage if the items the same price) That way you'll not be paying VAT on the postage and will feel better about it. Many companies operate on high profit margins, so there's no excuse to add such extras. I've actually discovered that in some cases its cheaper to buy electronic items from the USA; despite higher postage costs. Google 'til the cows come home until you get that "real" bargain.

I have spotted where I went wrong with my calculation the shipping charge I saw near the checkout and what I can see in the invoice which got mailed to me is the shipping cost without the VAT added. To be honest I am not happy about this I know it’s only £1 but I don’t remember seeing at the checkout the price of the delivery + VAT only without. The price list I see at the checkout should include the VAT and the invoice which gets mailed to me should do as well.

On the Subject of this topic I can see why the guy who first posted is annoyed but the best thing he can do is argue with his wallet for example the reason I am currently shopping with scan is because I’ve given up on ebuyer reasons being they don’t have the same communication as it seems scan do through these forums, I can’t remember one time ever seeing a post in the ebuyer forums replying to an customer. It seems to be customers helping customers only over there.

The other reason is I have spent well over £2000 in the last year and half I was using them but recently I ordered a new mouse which got delivered to the wrong address I contacted them about it and I was pretty much told that I was lying and that I had received the product. What had happened is another guy had signed for it, I was shocked at how long it took to get this sorted which it did eventually but I expected better treatment since I’d spent so much money in my terms.

The last reason is they seem to be extremely slow at dispatching items for example on a number of orders I placed the payment would be processed but the item wouldn’t be dispatched till 3 days later the whole process of placing a an order and receiving it would take 5 days which is way too long in my opinion. Yeah I did choose the free delivery option but after spending >£50 I don’t expect to have to wait a week for something.

I really don’t like the idea of having to take part in a forum just to get free delivery I really hate forums and I think that free delivery should go to those that spend over £X amount.

Sorry if my post is a little long I just felt like a bit of a rant after spending £8 on delivery for an item which is not going to be in stock in-till when DirectX 12 comes out.

[nylonicyorks]

I have used Scan computers for ages and up until recently have always considered them adequate. I don't get carried away with companies who supply computer components, it's a simple arrangement to me, I pay the money they require, they send me the goods, I won't 'pat' any company on the back for doing their job, nevertheless, I will make a conscious decision to use them again.
I purchased 4 items from scan on my last order, the delivery was prompt, the packaging substantial. Two of the items I recieved were in perfect condition, the dvd rom I recieved was broken, and I dont put broken components in computers.

The 4th item was a cpu cooler and fan, the box was already open, no thermal paste, screws missing, one of the alloy fins loose, basically, shoddy. I wasn't too bothered with the cooler, I had some thermal paste over from an existing build, I luckily had some screws and I simply clipped the alloy fin back into the retainer, but that isnt the point, it simply displays a total lack of quality control and adds some substance to customers who I have seen claiming they have recieved used goods.

I took photos of the dvd rom and sent them to scan, explaining via email, and on the phone the situation. For some reason, the brain donor on the phone kept repeating himself that the unit would have to be tested to see if it was faulty, I humoured him and asked him how that could be done, and he told me that ' technicians test them in test rigs to see if they are faulty'. So, again, I attempted to explain , in english, that I hadnt said it was faulty, at any point, and that I had provided, photos, and returned the unit , physically, so somebody who can 'see' the unit, can actually see that the unit is broken, damaged, I even 'spelled' B R O K E N and advised him to research the definiton.

I actually felt like I was talking to somebody who was stupid, I began to wonder if I had phoned the wrong place and was in fact talking to a 'rampton' inmate.

Now, countless emails, and guess what, I still dont have the dvd rom, just a pile of emails that say absolutely nothing, basically just 'empty words'.

Its a shame, Scan was a great complany, up there with the best, I wont be using them again and I wont recommend them to anybody I deal with within the industry until they sort their customer services department out, its embarassing. Saying that, I have worked for companies like this, I know they are just the 'gofors' who do as they are told.

Anybody can sell things, its not complicated, 50 million ebay sales in a year can tell you that much, ,, its when things go 'wrong' that a company has the opportunity to really make the impression, how quickly, efficiently and to what extent of satisfaction the customer receives are the things that matter.

I shouldn't have to be posting this message, I shouldn't be inconvenienced to the extent that I feel I have to make the public aware of a companies negligence , but ultimately this level of ineptitude costs me money too.

Theres just too many good companies out there now, but if and when Scan manage to get around to resolving this issue, (which could be quite a while, after all, the complications involved in replacing a dvd rom drive must be quite extensive, I just thank god almighty it wasn't a rubix cube) I will certainly update this thread accordingly,

I dont want to get 'over' accusatory and condemn Scan as being some kind of systematic con men, they arent, they just need to step back, take a good look and adapt, after all, mistakes happen, that's why there's a rubber on the end of a pencil.

[live2give]

service used to be shocking I hated waiting in the old q's but now seems to be fast and smooth.

[rockcottage]

Here's the really annoying thing about Scan. Charges for carriage on an item costing over £200! A certain electronics competitor would offer free postage and discount vouchers on all items over £35. Scan School Report..."Must do better" I was going to order this item and give Scan another chance... until I saw the extra charges. Poor show...
I did enter the URL but it seems new members aren't allowed to quote this until they reach five posts. 1 or 5 posts what difference does it make?! Daft... Item is: Edirol R-09HR 24-bit High Definition Recorder.

[TAKTAK]

*cough* Hardly anyone on here pays carriage with SCAN anyway *cough*

The 5 posts is for spammers. Who sign up and try to post a link straight away. Having 5 posts means they're usually banned before they've managed to get to 5 , obviously it makes genuine users suffer for a little bit, but 5 posts doesn't take long to get.

[rockcottage]

*cough* Hardly anyone on here pays carriage with SCAN anyway *cough*

The 5 posts is for spammers. Who sign up and try to post a link straight away. Having 5 posts means they're usually banned before they've managed to get to 5 , obviously it makes genuine users suffer for a little bit, but 5 posts doesn't take long to get.

Cough, Cough... doesn't show that on the webpage! How does that work? Thanks for the info re' 5 posts. Mind you I'm sure a spammer could cope with making 5 posts before spamming!

[Disturbedguy]

*cough* Hardly anyone on here pays carriage with SCAN anyway *cough*

The 5 posts is for spammers. Who sign up and try to post a link straight away. Having 5 posts means they're usually banned before they've managed to get to 5 , obviously it makes genuine users suffer for a little bit, but 5 posts doesn't take long to get.

Especially when they post three posts in a row^^

Cough, Cough... doesn't show that on the webpage! How does that work? Thanks for the info re' 5 posts. Mind you I'm sure a spammer could cope with making 5 posts before spamming!

Why would it be advertised on the website? Its an offer through Hexus.

How does it work? Members join Hexus, make 20 contrsuctive and none spam posts and remain active on the forums, if the posts are deemed to be spam, they are removed or the person simply refused free carriage (on orders over £20). There are plenty of threads discussing this and detailing the conditions etc.

Then you clearly havent seen the spammers that get around, im taling about the ones that join a forum then spam every single active thread with the same BS

[TAKTAK]

Cough, Cough... doesn't show that on the webpage! How does that work? Thanks for the info re' 5 posts. Mind you I'm sure a spammer could cope with making 5 posts before spamming!

Stickies everywhere on the forum: http://forums.hexus.net/scan-care-he...tup-guide.html

Aahh but most spammers are either bots, or don't manage to reach 5 posts before someone flags them up

[nylonicyorks]

I agree with that, theres no way I would join a forum and contribute to those forums to simply make myself eligible for free delivery, in fact I actually think that a company who encourages that mentality is showing just how manipulative they are, ' join our forum and then we can boast how many members we have', ' we've got more than you,', bit worryingly immature really. I reckon they'd be far better boasting ' we will genuinely attempt to make our delivery prices as reasonable as we can '.

[Rob_B]

I agree with that, theres no way I would join a forum and contribute to those forums to simply make myself eligible for free delivery, in fact I actually think that a company who encourages that mentality is showing just how manipulative they are, ' join our forum and then we can boast how many members we have', ' we've got more than you,', bit worryingly immature really. I reckon they'd be far better boasting ' we will genuinely attempt to make our delivery prices as reasonable as we can '.

It's a shame that the forum belongs to HEXUS, not Scan. Same as AVForums....(although that obviously doesn't belong to HEXUS )

[rockcottage]

*cough* Hardly anyone on here pays carriage with SCAN anyway *cough*

The 5 posts is for spammers. Who sign up and try to post a link straight away. Having 5 posts means they're usually banned before they've managed to get to 5 , obviously it makes genuine users suffer for a little bit, but 5 posts doesn't take long to get.

Cough, Cough... doesn't show that on the webpage! How does that work? Thanks for the info re' 5 posts. Mind you I'm sure a spammer could cope with making 5 posts before spamming!

Never been able to understand why some want to Spam... Waste of time and effort.